Data Loss Prevention

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  • 1.  Cannot export after upgrade

    Posted Aug 03, 2016 08:33 AM
      |   view attached

    We just upgraded our DLP tool the other day. Since the upgrade, the option to export incidents to csv is no longer under the Incident Actions Drop-Down. How do I export incidents to CSV?



  • 2.  RE: Cannot export after upgrade

    Posted Aug 03, 2016 08:51 AM

    Hello,

     

    Probably the DLP role assigned to your User ID doesnt allow you to export incidents. You should review the Roles going to System\Login Management\Roles.

     

    Regards,

    Morgado



  • 3.  RE: Cannot export after upgrade

    Posted Aug 03, 2016 08:52 AM

    Hi Morgado, 

    I'm a sys admin for our tool. I was able to export prior to the upgrade, but no longer can. I've tried in sys admin role, investigator mode and a few others. The option is all together gone. 



  • 4.  RE: Cannot export after upgrade

    Posted Aug 03, 2016 09:56 AM

    Strange. Which browser are you using? Try to use IE11. I know from experience that using Chrome (is not a supported browser) some options of the Console system are not fully available. 



  • 5.  RE: Cannot export after upgrade

    Posted Aug 03, 2016 10:04 AM

    I'm currently using IE11. This issue didn't come up until the upgrade was performed. 



  • 6.  RE: Cannot export after upgrade
    Best Answer

    Posted Aug 03, 2016 11:14 AM

    The issue is that some of the User Roles had permissions stripped away somehow. All is fixed. 



  • 7.  RE: Cannot export after upgrade

    Posted Aug 03, 2016 11:50 AM

    That's why I suggested you to review the Roles in my first comment/answer :)