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Cannot extract mailbox messages from the Exchange Backup

Created: 10 Oct 2012 | 6 comments

Good morning,

I am suddenly getting the following error for one of my backup jobs:  "The job failed with the following error:  Cannot extract mailbox messages from the Exchange backup."  Any ideas?  Thanks in advance!

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ZeRoC00L's picture

What is your Exchange version ?

Also check for this hotfix:

http://www.symantec.com/business/support/index?page=content&id=TECH174309

If this response answers your concern, please mark it as a "solution"

lmosla's picture

Hi,

Do you have the Exchange Management Tools (updated to the same level as what is installed on your Exchange server) installed on your media server?

Please look at http://www.symantec.com/business/support/index?page=content&id=HOWTO24128 and verify you have all the Exchange agent requirements in place.

 

ZeRoC00L's picture

You say suddenly, is there anything changed that may cause this issue ?

If not, try restarting the Exchange server and / or the Backup Exec server to see if that resolves your issue.

If this response answers your concern, please mark it as a "solution"

ahazelwood's picture

I noticed this after updates were installed and the Exchange server was restarted.

ZeRoC00L's picture

Check if there is an Exchange update installed on the Exchange server, and make sure to install the same update (service pack and update rollup) on the Backup Exec media server ass well.

If this response answers your concern, please mark it as a "solution"