Endpoint Protection

I have a Windows Server 2003 R2 SP2 that I am using as my Endpoint Manager.  I installed Endpoint Manager and deployed the client to 200 workstations; everything went perfectly.  Now I am starting on the servers.  So I decided to install the client on the management server first.  However, the installation keeps failing:  I've tried using the deployment method, installing a local (unmanaged) client, etc.  When using the push deployment method, it appears to work, but the client is never installed.  When I try to install from the CD, I get an error that there are "pending changes" that require a restart.  So I restart the system and try again, but then I get the message that the installation was "interrupted" during the install.

Does anyone have any idea what is happening?  Thanks.

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\PendingFileRename operartions

and rename the key to PendingFileRenameOperations2

and then run the install

Thanks for the quick reply, but there is no key named "PendingFileRename Operations"; there is, however, a key named "FileRenameOperations".  Is that the one you are referring to?

Let me know.  Thanks.

The reason you are getting this error


https://www-secure.symantec.com/connect/articles/pending-file-rename-operations

Suggestions given by Prachand should work other than that here is a article for the issue that you have


Title: 'Symantec Endpoint Protection (SEP) 11 client installation fails with the message "Pending system changes that require a reboot have been detected"'
Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007121609023348?Open&seg=ent

That's strange it should be PendingFileRenameOperations

are you checking at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager

Prachand,

Thanks again, but I am only getting this error when I try to install from CD; I would much rather use the Deployment tool to install it.  Is it because the Endpoint Manager is on this same server?

Also, I still can't find this key you are talking about:  it's not there.

Thanks.

Not an issue, Please go to run and type %temp%  and then look for SEP_inst.log


In the log file serach for return value 3 and paste 6-7 before that

I found several instances of "Return value 3"; should I change them all?

Also, you say to paste 6-7 before that:  Does that mean it should look like this:  "Return value 6-73"?

Let me know.  Thanks.

Prachand,

I did find the key (it was right where you said it was) and made the change you suggested, but I am still having the same issue.

Any other ideas?  This is getting frustrating!  Thanks.

Copy the 10 lines above the first Return value 3
and paste it over here for us to analyse

Did you have SSC on this server earlier?
If yes then download and install windows installer cleanup utility from
http://support.microsoft.com/kb/290301

then using it remove AMS 10.0.0.0 

Vikram,

No, this was a clean server with nothing on it.

Here are those 10 lines, as you requested:
MSI (c) (08:84) [13:23:45:663]: Invoking remote custom action. DLL: C:\DOCUME~1\atm\LOCALS~1\Temp\MSI9A.tmp, Entrypoint: IsRebootRequiredOSAutoUpdate
MSI (c) (08!B8) [13:23:45:663]: PROPERTY CHANGE: Adding REBOOTREQUIREDOSAUTOUPDATE property. Its value is '1'.
Action ended 13:23:45: IsRebootRequiredOSAutoUpdate.B754A361_3344_430B_92FF_8F9A227A6B90. Return value 1.
MSI (c) (08:74) [13:23:45:663]: Doing action: LaunchConditions
Action 13:23:45: LaunchConditions. Evaluating launch conditions
Action start 13:23:45: LaunchConditions.
Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2835.The control ErrorIcon was not found on dialog SetupError.
Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
MSI (c) (08:74) [13:23:51:981]: Product: Symantec Endpoint Protection -- Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

Thanks for your help!

As per the Log have you tried rebooting the server then running the install ?

Also 
Delete 
C:\Program Files\Symantec\Liveupdate
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

then reboot your server then install SEP.

Yes, I have rebooted several times and tried to reinstall several times.

Is that a good idea to delete the LiveUpdate folders?  Because I have Endpoint Protection Manager installed on this machine?

Yes you can delete that because once SEP is installed you can register SEPM with Liveupdate

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100907303548

Ok, it looks like that did it!  Where's my Staples "Easy" button?

Thanks to both of you for your help.