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cannot install error:1603

Created: 23 Sep 2013 • Updated: 24 Sep 2013 | 9 comments
This issue has been solved. See solution.

i get error 1603. i attached my SEP121_INST.LOG file.  i use Softtech_SEP12.1.2015_64bit.exe installer.

Operating Systems:

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Ambesh_444's picture

Hi,

Please check this thraed,

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install

 http://helpdeskgeek.com/how-to/symantec-endpoint-protection-windows-7-vista/

https://www-secure.symantec.com/connect/forums/symantec-endpoint-121-ru2-windows-8-advice-error-1603

Symantec Endpoint Protection 12.1 client install rolls back, returning 1603

Article:TECH170259 | Created: 2011-09-23 | Updated: 2011-12-07 | Article URLhttp://www.symantec.com/docs/TECH170259

Check this thread also

https://www-secure.symantec.com/connect/forums/always-failed-installing-sep-manually-or-remote-push

Thank& Regards,

Ambesh

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Rafeeq's picture

post the SIS_inst.log file. Have you doen these before installing?

  • Disable Windows Defender before installing the SEP client
  • Remove KB2781197 before installing the SEP client
  •  
atmuc's picture

my computer is up to date but i do not have KB2781197. i also disabled windows defender realtime protection.

atmuc's picture

i've already post it in my first post as an attachment.if there is a problem downloading it i can post as text here.

Rafeeq's picture

what you have posted is SEP_inst.log

I would like you to post the SIS_INST.log which is found here

http://www.symantec.com/business/support/index?page=content&id=TECH164067

Did you disable with windows defender service from services.msc and run the install? any ways SIS_inst.log will help us out.

atmuc's picture

sorry confusing :-) i attached. i saw this error;

2013-09-23T14:09:50.224Z ERROR I SIS      ZwSetValueKey() failed in thal::RegistryWriteValue()   status: 0xC0000022 = {Access Denied}  A process has requested access to an object, but has not been granted those access rights.  
2013-09-23T14:09:50.224Z ERROR I SIS      RegistryWriteValue() failed. 0xC0000022 = {Access Denied}  A process has requested access to an object, but has not been granted those access rights.

windows deffender service startup options are grey. although i am admin of my machine and can change other services i cannot change this service. maybe this is because of our domain policy.

i tried run as admin and disable uac options too.

AttachmentSize
SIS_INST.zip 777.85 KB
Rafeeq's picture

Thanks for the logs, Yes its 100% coz of windows defender. If you have microsoft security essentials , uninstall that. You need to disable Windows defender before installing SEP. 
 

Here is the simillar case 

https://www-secure.symantec.com/connect/forums/cannot-install-sep-client-windows-7-64-bit#comment-8747051

Here is symantec document with same error message as yours to disable Windows defender

http://www.symantec.com/business/support/index?page=content&id=TECH205042

Disable the service you should be able to run SEP without any issue.

SOLUTION
atmuc's picture

i could disable defender and now everything is ok. thanks for your help.