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Cannot Install SEP Small Business Edition 12.0 on Windows SBS 2008 64-Bit

Updated: 06 Oct 2010 | 2 comments
steve_from_the_future's picture
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This issue has been solved. See solution.

Greetings to all,

I received Symantec Endpoint Protection Small Business Edition 12.0 from a network service company that is contracted with my place of business.  This company is essentially the ISP, providing email services, databases, software and additional support. 

The installation files that I have received are only for unmanaged SEP Small Business Edition clients.  This is an entirely separate, additional issue and a discussion on this has been posted in the appropriate sections (Features, Install, Licensing, Security) of this SEP Small Business Edition forum.  Nonehtless, these files seem to be only for 32-bit architecture.

For example, when I attempt to install SEP Small Business Edition 12.0 as an unmanaged client install on Windows Small Business Server 2008 (64-bit), I receive an error message indicating that the version of Windows is not supported.  Additionally, the message also references 32-bit.  I apologize for not having the exact message at this time, but I am not at the office right now.  I can, however, update this pertinent information.

Is there an SEP Small Business Edition 12.0 64-bit version?

Are the installation files for 64-bit computing installations available to download?

Any and all assistance that could be provided is greatly appreciated.  Thanks to all for taking the time to read this discussion post.  Hope to hear from you soon!

-Steve

Comments

Vikram Kumar-SAV to SEP's picture
04
Sep
2010
0 Votes 0
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Contact your ISP and they

Contact your ISP and they should be able to provide 64 bit Installables for SEP..
Or else you can ask for Serial number it would be something like M0987654321
then download the CD1 from https://fileconnect.symantec.com

Swapnil khare's picture
05
Sep
2010
1 Vote -1
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Seems your ISP has given you

Seems your ISP has given you 64 bit install package which is not supported on 32 bit OS .

However you can ask them to provide you only Sep (32 Bit ) package and install it on the machine .

Please reply to this post for further queries i would be glad to help you

Regards
Swapnil Khare
Symantec Endpoint Protection

Warm Regards
Swapnil Khare
Symantec Endpoint Protection