Hi All,

I am unable to install...

Installer seem to disappear after the first dialog.

Tried rebooting, removing registry keys, removing temp files, removing Symantec folders, ran as Domain Admin, but still unable to install.

Below is the log for the installation:

Thanks in advance.

Attachment(s)

SEP_INST.txt   3.28 MB 1 version

hello,

Can you provide OS version ?

SEP client installation rolls back at creating install cache.

first try to instal Liveupdate , then run the setup or else change the registry key as per this document

http://www.symantec.com/connect/articles/sep-installation-rollback-windows-7-windows-vista-windows-2008

Check the thread

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

https://www-secure.symantec.com/connect/forums/upgrade-issue-sep-121-ru1-mp1#comment-7485441

can you please pass on the sis_inst.log?  this can be found at %AppData%\Symantec\Symantec Endpoint protection\12.1.x.x.x\Data\Install\Log

Found this in the log:

script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Is this an upgrade or a fresh install? I would suggest getting cleanwipe from support and running that and trying the install again.

Hi All,

Thank you for your fast response!

**

I am installing SEP for my company's new laptops. I have already successfully installed for few laptops at factory default state but only this laptop that I didn't manage to install.

OS: Win 7 Professional SP1 64bit

It is a fresh install.

**

I will try out the methods above and will keep you guys posted. 

Thanks again.

Hi,

First you can use clean wipe tool than reinstall sep client locally.

Check the Velocity Comment

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

I had run the clean wipe tool on the laptop and tried to run the sep client locally. But still the same error appeared all over again.

https://www-secure.symantec.com/connect/forums/symantec-endpoint-121-64-bit-error-1309

Error: "Error 1309. Error reading from file" when installing from package

Error: "Error 1309. Error reading from file" when installing from package

Check this Thread with similar issue -

https://www-secure.symantec.com/connect/forums/sep-121-package-not-installing-windows-7x64-sp1

I had also tried to shorten the path to the install package (setup.exe) to C:\SEP\setup.exe

But there's another message popped out [Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation.] instead of the 'Error 1304' which was previously encountered.

Please advice..

Open registry and go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hightlight Session Manager on the right hand side delete the value in PendingFileRenameOperations

https://www-secure.symantec.com/connect/articles/pending-file-rename-operations

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8720221

Check this

Installation fails with the message "Pending system changes that require a reboot have been detected"

Check this Article:

Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot."

http://www.symantec.com/docs/TECH95608

Steps -

1) Open registry and go to 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\

hight light Session Manager on the right hand side delete the value PendingFileRenameOperations

2) Also delete the same value from 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

then run the install...without rebooting the PC

http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2007121609023348?Open&dtype=corp&src=&seg=&om=1&om_out=prod

Then

3.Disable UAC

Hello,

Upon checking the Logs, we found below error:

ScriptGen: ShowServiceProgress() MSIRUNMODE_SCHEDULED
ScriptGen: ShowServiceProgress() calling WaitForSingleObject(scriptStarted) ...
ScriptGen: ShowServiceProgress() WaitForSingleObject(scriptStarted) returned WAIT_OBJECT_0
ScriptGen: ShowServiceProgress() script execution failed.
ScriptGen: ShowServiceProgress() reset script failure event.
ScriptGen: ShowServiceProgress() is returning an error (so close to the end!)
CustomAction ShowServiceProgress returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (5C:F4) [19:38:16:688]: User policy value 'DisableRollback' is 0
MSI (s) (5C:F4) [19:38:16:688]: Machine policy value 'DisableRollback' is 0
Action ended 19:38:16: InstallFinalize. Return value 3.
MSI (s) (5C:F4) [19:38:16:704]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1119657120,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (5C:F4) [19:38:16:704]: Executing op: DialogInfo(Type=0,Argument=1033)

Could you please try installing SEP 12.1.2015 on your Windows 7 SP1 machine??

Secondly, check these Articles:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Check this Thread (Almost the same Issue): 

https://www-secure.symantec.com/connect/forums/sep-121-client-installation-failure

Also, 

Disable UAC and Windows Firewall and Try Creating a custom setting under the “Client Install Settings” options to not use “Add the program to the Start Menu”, leave this unchecked.

OR / AND

Deploy a client install package with "Remove all previous logs and policies, and reset the client-server communications settings".

http://www.symantec.com/docs/TECH165801

If the install is successful, manually create the shortcut on the desktop that points SymCorpUI.exe.

Hope that helps!!

There are no error messages appeared but this time after the installation it's just disappeared and I checked under the All Programs it's not there. I think the installation was not successful.

Attachment(s)

SEP_INST2_1.txt   79 KB 1 version

hello,

try to Uninstalled Microsoft Security Essentials and check again

I had checked the Microsoft Security Essentials was not installed at all.

hello,

you can create support ticket for symantec

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hi,

If the steps provided by others couldn't help then try to install as a unmanaged client.

Or  Try to install the latest SEP version.

SEP release details: https://www-secure.symantec.com/connect/articles/what-are-symantec-endpoint-protection-sep-versions-released-officially

Hello,

Upon checking the Logs, we find the below error:

Action ended 11:26:27: preLaunchCond.87654321_4321_4321_4321_210987654321. Return value 1.
Action start 11:26:27: LaunchConditions.
MSI (s) (20:CC) [11:26:31:138]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

MSI (c) (74:D8) [11:26:27:862]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Action ended 11:26:31: LaunchConditions. Return value 3.
Action ended 11:26:31: INSTALL. Return value 3.

I would suggest you to work on the steps provided above by admin_sepm.

Hope that helps!!

Hi,

try to launch the symhelp.exe tool, that can tell you if your computer meet the requirement/or if there a probleme to arrange before installing SEP

http://www.symantec.com/docs/TECH170752

I already had a problem like this, try to clear your windows user profile (using another admin logon name) then retry login in with your username.

Ran the symhelp.exe, 7 errors about missing files.

Tried copying the files from the previous laptops with SEP installed, but still having errors.

I guess I will be restoring the laptop to system default.

Very tiring to go on with endless troubleshooting that leads me deeper and deeper...

Anyway, thank you for all the useful advicesand kind help!

try to reinstall OS and again install sep client.

Hi,

If couldn't install even after restoring the laptop to the default state then please pass on Symhelp logs.

I would like to review the logs and will try to find out possible root cause.