I think we need more detail from the job log itself to help with your problem.

Here is the Job Log.

Server name : WEBCRAFTERS14
Job name    : Inventory Device 00205
Job log     : C:\Program Files\Symantec\Backup Exec\Data\BEX_WEBCRAFTERS14_22251.xml
Device name : MSL4048

Job started     : Monday, August 20, 2012 7:15:26 AM
Job ended       : Monday, August 20, 2012 7:15:52 AM
Final error: 0xe000821e - Library error - incompatible storage media detected in robotic library.

Final error category: Backup Media Errors
Completed status: Failed

Hi

Edited didn't refresh the page, your posted job log and my comment was at same time.
Please check link below
http://www.symantec.com/docs/TECH60041
http://www.symantec.com/docs/TECH89508

Thanks

i dont believe this is a hardware issue. The tapes are recognized and sorted into the correct media sets. I just cant inventory and catalog them to run a restore

Hi

Have you check both the link which I have mentioned above as I have edited my post ,I had given one link before considering you hadn't posted job log ,but then I have posted 2 link as per the error in job log see if that helps.

Thanks

i have looked at the second post before and thought that maybe that was a solution. However, I cannot find the property settings for the robotic library in BE2012.

Thanks for the help.

Can anyone help me locate these settings in BE2012?

http://www.symantec.com/docs/TECH89508

Thanks,

You have not mentioned the tape drive specification. LTP 4 tapes are working fine, but those medias does work well with LTO 5 drives also where LTO 2 medias can't be read.

EDIT: barcode rules can't be enabled/set from GUI in BE 2012. You would need to use BEMCLI to do so.

Tape drive specifications are for LTO-4 tapes. Again, The library can read the barcode and knows the media set but i cant catalog them. Is this what you were asking?

What tape drive(s) are you using?

Are you using bar code rules?

Assuming you are not using bar code rules, the "incompatible media" is likely to be coming straight from your hardware.

I would suggest using tracer to see what the hardware is reporting.

http://www.symantec.com/docs/TECH49432

The tape drives were able to read and catalog LTO-2 tapes prior to the BE2012 upgrade. If I need to use BEMCLI commands. that is beyond my knowledge. I was hoping it was just a setting. Does anyone know the number to tech support so they can view my problem and help fix.

Thanks

Which Drivers you are using ?

and the device firmware is updated ?

first restart BE services and run inventory one more time, and check the Adam logs if there is some erros if yes post pls