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Cannot log into Deployment web console (6.9)

Updated: 21 May 2010 | 5 comments
HelpDeskGrunt's picture
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Good morning,

I recently installed DS 6.9 and I cannot for the life of me access the webconsole.  When i go to http://myserver/DSweb/default.aspx i'm prompted to sign in.

I try adminstrator account / local administrator account and the altiris service account I setup.  I've tried my name in the form domain\username as well as just username with no luck.  WHat must I do in order to sign in to the web console?! 

I can access it from the regular console just fine... I would like the other technicians to access the console without logging into the server though! Any help would be greatly appreciated.

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bhawver's picture
19
Nov
2009
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SQL

Make sure whatever account you are attempting to sign on with has proper access to the SQL database.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

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HelpDeskGrunt's picture
19
Nov
2009
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I have added myself and

I have added myself and service account as Db owners on the database.  Still can't log in as anybody.  Even tried SA account....

bhawver's picture
19
Nov
2009
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Signon

When you are prompted to sign on, is it a web form (see attached) or is it a popup?  This information will help me to understand where the login request is coming from (IIS or directly from DS).

dsweblogin.png

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

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HelpDeskGrunt's picture
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Nov
2009
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That is not the popup you

That is not the popup you have above... I believe it is coming from IIS then.  It appears to be a windows authentication popup.  THe box says "connecting to SERVERNAME"

bhawver's picture
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Nov
2009
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IIS

I believe that you will want to open up your IIS manager and right-click on the web-site that is hosting the DS (probably the default web-site) and click properties.  Then click on Directory Security tab.  You will want to enable anonymous access (you will still need to provide credentials for the individual DS server, which is where the SQL rights came in).  If you want to lock it down,  you can leave anonymous turned off and choose one of the Authenticated access boxes (i.e. Integrated Windows Authentication).  You will then need to ensure that those accounts exist (either in the domain or on the server itself) and have appropriate permissions to the files and folders that are called by the web-site.

Hope this helps.

Brian Hawver
Systems Engineer
Yaskawa America, Inc.

Connect Etiquette: "Mark as Solution" those posts which resolve your problem, and give a thumbs up to useful comments, articles and downloads.