Endpoint Protection

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  • 1.  Cannot log into MySupport

    Posted Mar 10, 2011 05:02 PM

    Hello. I registered an account with MySupport a long time ago, yet today I'm not able to log in and I'm being asked for a contact ID. I tried entering a contact ID I was given recently with a Symantec licensing purchase but it's saying that's not valid. Please help me get logged in so that I can request a copy of CleanWipe, we are currently not able to remove Symantec Endpoint Protection from a few of our machines. Thank you.



  • 2.  RE: Cannot log into MySupport

    Posted Mar 10, 2011 05:11 PM

    If you need the tool quick, I would try calling into support.

    http://www.symantec.com/business/support/contact_techsupp_static.jsp

    To get help with your Contact ID and MySupport login, try contacing Customer Care.

    http://www.symantec.com/business/support/assistance_care.jsp



  • 3.  RE: Cannot log into MySupport
    Best Answer

    Trusted Advisor
    Posted Mar 11, 2011 06:25 AM

    Hello,

    If you need the tool quick, I would try calling into support.

    http://www.symantec.com/business/support/contact_techsupp_static.jsp

    To get help with your Contact ID and MySupport login, try contacing Customer Care.

    http://www.symantec.com/business/support/assistance_care.jsp

     
     
    However, These steps tells how to change a MySupport password after logging in and how to reset a password if the password is forgotten.

    1. How to change a MySupport password.
     
    1-1. Log into MySupport.  https://mysupport.symantec.com/
    1-2. From the Main page, click "Click here to manage your account information".
    1-3. Click "Change Password" under Account Actions.
    1-4. Enter a new password and click "Change Password".
    NOTE: Please follow the password rules: maximum of 12 characters with no spaces.
    1-5. Click "Change Password" and the new password is saved. Please use the new password the next time you log into MySupport.
     

    2. What if the password is forgotten.
     
    2-1. From the login page  https://mysupport.symantec.com/index.html , click "Forgot your Password?".
    2-2. Enter your email address and click "Reset Password".
    2-3. The screenshot below shows the confirmation for "Reset Password Success". The new password will be emailed shortly. After you receive the new password, follow the steps above "How to change a MySupport password" to change the new password to your preference.
     
     
     
    Also, check the Following Symantec Knowledgebase Article:
     
    How to register and validate your account for Symantec's MySupport
     
    http://www.symantec.com/business/support/index?page=content&id=TECH52352


  • 4.  RE: Cannot log into MySupport

    Posted Mar 11, 2011 07:08 AM

    Hi michaelb001,

    You can download at the following address:

    <Link deleted by support>