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Cannot log in to PGP Universal GUI

Created: 25 Mar 2012 | 3 comments

We have 3 PGP Universal Servers.  Of the 3, 2 will not accept logins.  

I can SSH to each, the one that works will respond to a pgpsyconf --reboot command, the other two give the error below:

lost connection to database - reconnecting 

pgpsysconf error: OProxyServiceManager::find: Connection refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections. (com.pgp.ovid.data.sql.SimpleConnectionManager.makeROConnection(SimpleConnectionManager.java:284))

The one server that seems OK reports the other 2 are unreachable in the cluster, however network connectivity is fine, since I have console access.
Can anyone offer ideas?
Thanks.

Comments 3 CommentsJump to latest comment

jwardell's picture

The database has become corrupt. Might be easiest to just rebuild from backups.

Julian_M's picture

is that the error message when you attemp to login to GUI?

Have you tried -hard- reboot?

You can also try rebuilding apache tomcat:

  pgpsysconf --stop tomcat
    rm -rf /var/tomcat/webapps/omc
    rm -rf /var/tomcat/work/Catalina/localhost/omc
    pgpsysconf --start tomcat
    pgpsysconf --apache

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Brian_Ch's picture

I would check how much free space you have on the disk. Database connection errors can be cause by not having enough free space on the disk drive.

# df -h (this will show the disk size and how much space is available)

Another thing to check if this is a Virtual machine is that you have VMWare tools installed. Not having VMWare tools installed on the machine can cause data corruption.

One more thing to try if these do not seem to be the issue is to restart the network services on the server.

# pgpsysconf --network (this will restart all the network interfaces)