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Cannot log into SEP manager Version 11.0.5002 on 2008 R2

Created: 03 Oct 2012 | 5 comments

I have been trying to log into Symantec Endpoint Protection Manager with no success. When I attempt to log on I get this message:

"Failed to connect to the server. Make sure that the server is running and your session has not timed out. If you can reach the server but cannot log on, make sure that you provided the correct parameters. If you are experiencing network issues, contact your system administrator."

Here's what I've already tried:

1.) The resetpass.bat...log in with admin/admin

2.) Unistalled the software...reinstalled.

3.) Start Symantec Endpoint Protection Manager Services

4.) The Java Virtual Machine has exited with a code of 1, the service is being stopped.

5.) I've edited the server.xml file and changed the port from 8005 to 8006.

6.) I've also tried to log on to the SEP Manager with the s-sep service account...It still didn't let me in.

Comments 5 CommentsJump to latest comment

.Brian's picture

Paste the scm.server0.log

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Ashish-Sharma's picture

can you post the scm-server-0.log?

 

  1. Open the IIS Administration:
    a. Click Start
    b. Select All Programs > Administrative Tools > Internet Information Services (IIS) Manager
  2. Expand <server name>   (This will frequently be the local computer.)
  3. Expand Web Sites
  4. Right click on Symantec Web Server
  5. Select Property
  6. Go to Main Directory and change "C:\Inetpub\wwwroot" to "C:\program files\Symantec\Symantec Endpoint Protection Manager\Inetpub\".

Reference:

Unexpected server error" occurs before logging into Symantec Endpoint Protection Manager(SEPM) console

http://www.symantec.com/business/support/index?page=content&id=TECH146458

 

 

Thanks In Advance

Ashish Sharma

 

 

Chetan Savade's picture

Hi,

It might happen if IIS is set to 32-bit mode on Windows Server 2008 64 bit operating system when installing Symantec Endpoint Protection Manager. This can also occur if another website is subsequently installed that requires 32-bit compatibility (for example, Windows Server Update Services (WSUS).

Go throught the following article to know more about it.

Java -1 Errors and HTTP 500 errors when connecting to the Symantec Endpoint Protection Manager on a Windows Server 2008 64 bit

http://www.symantec.com/docs/TECH96006

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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MichaelD50's picture

Another point to consider is that 11.0.5002 (RU5) was released in September of 2009.

The minimum SEP 11 version you should be using is in the RU7 family; 11.0.7000, 11.0.7100 or latest of the SEP 11's, 11.0.7200.

There's been a lot of water under the bridge since 2009!

Michael

Mithun Sanghavi's picture

Hello,

I agree with Michael's Comment.

Is this a fresh installation or was the SEPM working previously?

If this is a Fresh Installation, the first suggestion would be to install SEP 11.0.7200 rather than older version of SEP 11.0 RU5. Check this - 

Latest Symantec Endpoint Protection Releases - SEP 12.1 RU1 MP1 and SEP 11.0. RU7 MP2

 

Questions- 

1)  What is the Error found in the Application Logs of Event Viewer?

2) Could you please upload the scm-server-0.log and catalina.out file from \program files\Symantec\symantec endpoint protection manager\tomcat\logs

These Logs would assist us in understanding the root cause of the issue.

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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