Cannot log a technical support case
My customer has a valid support contract for Symantec VRTS Storage Foundation 6.0 for Windows. She has registered her porduct licences with her SymAccount.
When she tries to log a support case online through https://my.symantec.com/webapp/faces/custcare?casetype=cc, she gets the following error: "Please fill a valid Product Version".
I also tried it with her credentials manty times trying different forms of product and version information but we could not achive to create our support case. I think ıt should not be so hard for creating a support case for a product with a valid support aggreement.
I appreciate if anyone can help us to find the correct "Product Version" for logging our support case.