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  • 1.  Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 06:47 AM

    HI guy,

    i have a problem with Live Update Administrator LUA.

    I have installed LUA but at the login an error message is telling me "Error logging in. Invalid username or password"

    Well i'm sure the credentials are right but i have also tried to re-install several times: no way.

    I have also stopped and restarted LUA services but nothing has change.

    I'm installing lua 2.3.3 but even the previuos versions come with the same problem.

    I'm trying to install on Windows server 2008 R2 but the curios thing is: i have also tried to install on windows 7 and well, it worked the first time and stop. second login gave error. Reinstalling on windows 7 hasn't worked like reinstalling on Windows server.

    Looks like a db error but i cannot understand how to fix.

    ps: no disk space problem: 200 GB and empty SO.



  • 2.  RE: Cannot login in Lua even after several installations and restarts of services
    Best Answer

    Posted Jul 25, 2014 07:01 AM

    Do you have any special characters in the username/password?

    If so, try again without, and see how you go.  Tomcat has issues with some special charatcers, but works fine with others...



  • 3.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 07:03 AM

    i have a dot. it requires a special character: which one is the correct?



  • 4.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 07:03 AM

    check your password, type it under user name, see if all of them get typed. 

    only few special charectors are allowed.



  • 5.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 07:03 AM

    see this

    How to get the password to login to Liveupdate Administrator, if you don't remember the password and the email is not configured.

    https://www-secure.symantec.com/connect/articles/how-get-password-login-liveupdate-administrator-if-you-dont-remember-password-and-email-not

    https://www-secure.symantec.com/connect/forums/liveupdate-administrator-22113-lost-password

    LiveUpdate Administrator 'Forgot Password' link generates a "Mail Server is not configured" error when clicked

    Article:TECH93864  | Created: 2009-01-06  | Updated: 2013-05-23  | Article URL http://www.symantec.com/docs/TECH93864


  • 6.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 08:44 AM

    Rafeeq you were right!!
    i have changed dot with dash and everything works!!
    a dot...... i can't believe i have spent days working for a dot. There should be a tip on the guide: "Password must be a minimum of 8 characters, be alphanumeric, and include one special character" BUT NOT DOTS!!!

    however thanks a lot Rafeeq, you saved my day.
    see you,
    Skas.


    ps: guys you're faster than call the technical support :D



  • 7.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 09:24 AM

    You mean me and not Rafeeq right? laugh



  • 8.  RE: Cannot login in Lua even after several installations and restarts of services

    Posted Jul 25, 2014 09:51 AM

    Copy paste error.

    Yes I mean you SMLatCST ;) (you got the solution mark)

    rafeeq thanks also to you to have replied ;)