Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Cannot login to SEPM

Created: 01 Aug 2014 • Updated: 08 Aug 2014 | 20 comments
prasun's picture
This issue has been solved. See solution.

SEPM manager services stops automatically and database service is not able to start. How to solve this error.

Operating Systems:

Comments 20 CommentsJump to latest comment

Sumit G's picture

Can you have try to startup?

Try it

Error when logging to Symantec Endpoint Protection Manager: "Failed to connect to server". Unable to start the embedded database service.

Article:TECH134782  |  Created: 2010-01-07  |  Updated: 2013-05-16  |  Article URL http://www.symantec.com/docs/TECH134782

Regards

Sumit G.

SOLUTION
James007's picture

Is there enough disk space on the machine?

Does you have try to reboot SEPM Server ?

Could you please post the entire scm-server-0.log and catalina.out files?

Manipillai's picture

*Have u tried reboot the server.
*in taskmamager end the process dbsrv12 try reboot again
* pl check disk space in the server
*let me know the sepm version
Pl collect scm-server-0.log and Carlina.out from log Folder

>MK

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Sankara's picture

Hi Prasun,

I could see that the Symantec Embedded Database service status shows "starting"

So please restart you SEPM server and then check if the DB service starting automatically..

 

 

Regards,

Sankara Subramanian

prasun's picture

Started the service but still same issue.

Symantec_Endpoint_Protection_12.1.4_MP1a is the SEPM version

50 GB free space on harddisk.

 

AttachmentSize
Desktop.rar 1.81 KB
.Brian's picture

You need to turn on advanced logging for this. Post the log here for review or open a support case.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

prasun's picture

Tried restarting the server but same error exists.

Symantec_Endpoint_Protection_12.1.4_MP1a is the SEPM version installed.

AttachmentSize
Desktop.rar 1.81 KB
consoleadmin's picture

Read this article

Symantec Endpoint Protection Manager could not connect to the database.

Article:TECH172812  |  Created: 2011-10-25  |  Updated: 2011-10-25  |  Article URL http://www.symantec.com/docs/TECH172812
 

Thanks.

Rafeeq's picture

run the management server configuration wizard once..

James007's picture

Have you try repair SEPm on ADD/remove programe.

Sankara's picture

Hi, Please try force creation of sem5.log...to start Embedded Database service..

Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\"and rename sem5.log to sem5.log.old

  1. Click Start, click on Run and Type “CMD” then click OK
  2. In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv12.exe.
  3. Force the recreation of sem5.log. Type: "dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter
  4. Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service
  5. Start the Symantec Endpoint Protection Manager service.
  6. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly
  7. If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager

 

Regards,
Sankara Subramanian

Sankara's picture
  1. Stop Symantec Embedded Database and Symantec Endpoint Protection Manager services in the Services.MSC.
  2. Rename sem5.log to sem5.log.old
    Path, for 32 Bit: "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\"
    Path, for 64 Bit: "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\"
  3. Click Start, click on Run and Type “CMD” then click OK
  4. In the Command prompt (as Administrator if applicable):
    For 32 Bit, type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\"
    For 64 Bit, type: "CD C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\ASA\win32\"
    and press Enter. This will change directories to the folder containing dbsrv12.exe.
  5. Force the recreation of sem5.log.
    For 32 Bit, type: dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"
    For 64 Bit, type: dbsrv12 -f "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"
    and press Enter.
  6. Click Start, click on Run and Type “Services.MSC” then click OK and start the Symantec Embedded Database Service
  7. Start the Symantec Endpoint Protection Manager Service.
  8. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly.
    OR
    If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager.

Regards,

Sankara Subramanian

prasun's picture

Tried running repair from add/remove but couldn't connect to database. also tried management server configuration wizard but didn't work either.

 

While running For 32 Bit, type: dbsrv12 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db"

 

its shows following console only .

screenshot.png
James007's picture

I suggest you can follow Disaster Recovery process

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Article:TECH160736  | Created: 2011-05-24  | Updated: 2014-07-22  | Article URL http://www.symantec.com/docs/TECH160736
prasun's picture

Nothing worked...

How to take techncial support in symantec..for this case.

 

James007's picture

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?pag...

Phone numbers to contact Tech Support:

Regional Support Telephone Numbers:

    United States: 800-342-0652 (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/support/contact_techsupp_static.jsp

Rafeeq's picture

Please contact technical support by phone

US & Canada +1 800 342 0652 or 407 357 7600
France +33 (0) 1 55 69 50 70
United Kingdom +44 (0) 870 606 60 00
Belgium +32 (0) 27 13 15 14

SMLatCST's picture

Going back a few steps:

As the issue is that the Embedded DB Service is not starting, I'd start off with checking for the "err.log" and "out.log" files in the below folder for any errors:

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\

Manipillai's picture

Have you tried stopping dbsrv12 process from task manager?

You can create case also we will try our best yo help you. As .Brian said please enable advance and update the log will help us.

Reboot the system in selective startup. Check the status of the service and let is know.

>MK

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Sumit G's picture

http://www.symantec.com/docs/TECH134782

this is same detail already attach in my article which is in first comment at the start of the conversation

Regards

Sumit G.