Cannot manually archive
I seem to have an odd situation on my hands.
To set the scene:
Running Enterprise Vault 2007 SP5 on Windows 2003 Standard SP2 - Mailbox Archiving only, Exchange 2003. We were recently running perfectly on EV SP3 until what I suspect was a recent speight of patches (I am not the Sysadmin, just the EV Guy) broke stuff.
(see attachments for screenies of errors)
The first thing that started going wrong was none of the web-based archive explorer/searching worked, and none of the OWA functionality was working either. I put this down to the windows updates/patches and upgraded to EV SP5 and re-config'd the OWA stuff and mostly started working again for all users. We can all search/view archived items, but some users cannot retrieve archived items and restore them back to their mailbox.
However, for a few users (myself included) I am experiencing odd behaviour in Outlook - mail is being automatically archived, but we cannot manually archive/retrieve anything.
When manually archiving we get a prompt simply stating:
"An error occurred while processing the selected item" and below that "Error Description: 0x80070005 : Access is denied" (see attachment1.png)
When manually retrieving we get a prompt simply stating:
"The selected item could not be restored" and below that "Error description: Enterprise Vault is not running at the moment, so none of the Enterprise Vault functionality is available. If the problem persists, please contact your Enterprise Vault Administrator" (see attachment2.png)
It is worth noting that the services ARE running, and EV IS working, because other users can archive/retrieve perfectly.
I have hunted around the forums and tried various recommended fixes as follows:
1. Checked DCOM is running on the clients and EV server
2. Checked permissions on the Vault and Exchange mailboxes are correct
3. Run DTRACE on Archiving problems and no errors are displayed at all.
4. Run Outlook logging and can't seem to find much that makes sense - but I did have a look.
5. Checked DNS resolution to/from the client and EV machine
It's also interesting to note that if in Outlook I right-click my mailbox > Properties > Enterprise Vault it tells me Enterprise Vault is currently unavailable - which is clearly is as it's working for others. (see attachment3.png)
ANY help at this stage would be brilliant because I am at my wits end!