Video Screencast Help

Cannot manually archive

Created: 23 Mar 2009 • Updated: 03 Nov 2010 | 14 comments

 Hi Folks

I seem to have an odd situation on my hands.

To set the scene:

Running Enterprise Vault 2007 SP5 on Windows 2003 Standard SP2 - Mailbox Archiving only, Exchange 2003. We were recently running perfectly on EV SP3 until what I suspect was a recent speight of patches (I am not the Sysadmin, just the EV Guy) broke stuff.

The Symptoms:
(see attachments for screenies of errors)

The first thing that started going wrong was none of the web-based archive explorer/searching worked, and none of the OWA functionality was working either. I put this down to the windows updates/patches and upgraded to EV SP5 and re-config'd the OWA stuff and mostly started working again for all users. We can all search/view archived items, but some users cannot retrieve archived items and restore them back to their mailbox.

However, for a few users (myself included) I am experiencing odd behaviour in Outlook - mail is being automatically archived, but we cannot manually archive/retrieve anything.

When manually archiving we get a prompt simply stating:
"An error occurred while processing the selected item" and below that "Error Description: 0x80070005 : Access is denied" (see attachment1.png)

When manually retrieving we get a prompt simply stating:
"The selected item could not be restored" and below that "Error description: Enterprise Vault is not running at the moment, so none of the Enterprise Vault functionality is available. If the problem persists, please contact your Enterprise Vault Administrator" (see attachment2.png)

It is worth noting that the services ARE running, and EV IS working, because other users can archive/retrieve perfectly.

I have hunted around the forums and tried various recommended fixes as follows:
1. Checked DCOM is running on the clients and EV server
2. Checked permissions on the Vault and Exchange mailboxes are correct
3. Run DTRACE on Archiving problems and no errors are displayed at all.
4. Run Outlook logging and can't seem to find much that makes sense - but I did have a look.
5. Checked DNS resolution to/from the client and EV machine

It's also interesting to note that if in Outlook I right-click my mailbox > Properties > Enterprise Vault it tells me Enterprise Vault is currently unavailable - which is clearly is as it's working for others. (see attachment3.png)

ANY help at this stage would be brilliant because I am at my wits end!
 

Comments 14 CommentsJump to latest comment

MichelZ's picture

Duncan

What happens when you search for items in the search, or in archive explorer? Are you able to open them up?

Could you post the clientlog as well?

Cheers
Michel

Michael Bilsborough's picture

Hi,
It looks like it could be a problem with the client trying to do dcom calls to the server.  Sometimes this happens because something goes and changes the permissions on our objects. 

In the VAC go in and re-enter the vault service account details. This reapplies the security settings on our objects.  See if that resolves the issue.

Cheers,
Mike

Duncan Mundell's picture

 thanks for the quick replies Michel and Mike

@Michel - with an affected account, I can search all my vaults (I have access to multiple vaults), I can also browse them all in Archive Explorer. Through both I can open up the HTML Rendered versions, but when I got to do a RESTORE I get a screen asking me for the Server and Mailbox Alias which are both blank.I can't seem to add attachments to this post so can't post a screenie.

@Mike - sorry, one of the things I didn't mention in the "I have done this" bit was the fact that I reset the VSA account crendentials both before and after the upgrade. This had no effect.

I should also note that I have disabled and re-enabled my mailbox for acrchiving to no effect too.

Client logs as requested:
This is the Client Log: Note, the times on the log say 23/03/2009 23:31 but in fact the log was generated on 24/03/2009 12:31. This is wierd, the time on the workstation is correct (24/04) and is the same as the EV server, Exchange and Domain servers ...

23/03/2009 23:31:09.885[7864]: Log file created (level 3).
23/03/2009 23:31:09.886[7864]: CDesktop::FinalConstruct: 0x0
23/03/2009 23:31:09.953[7864]: Connections now on Desktop object: 1
23/03/2009 23:31:09.955[7864]: ~CDesktop::FinalConstruct: 0x0
23/03/2009 23:31:09.957[7864]: CCommands::InstallCommands: 0x0
23/03/2009 23:31:09.958[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:09.960[7864]: CDesktop::LoadSettingsFromHiddenMessage: 0x0
23/03/2009 23:31:09.961[7864]: CDesktop::OpenDesktopSettingsAttachment: 0x0
23/03/2009 23:31:09.963[7864]: GetMsgStoresTable: 0x0
23/03/2009 23:31:09.964[7864]: Mailboxes: 1
23/03/2009 23:31:09.965[7864]: Name: Mailbox - Duncan Mundell
23/03/2009 23:31:09.980[7864]: OpenMsgStore: 0x0
23/03/2009 23:31:09.981[7864]: CStore::OpenDesktopSettingsAttachmentInStore: 0x0
23/03/2009 23:31:10.056[7864]: ~CStore::OpenDesktopSettingsAttachmentInStore: 0x0
23/03/2009 23:31:10.057[7864]: ~CDesktop::OpenDesktopSettingsAttachment: 0x0
23/03/2009 23:31:10.059[7864]: CDesktop::GetMailUserProperty: 0x0
23/03/2009 23:31:10.065[7864]: ~CDesktop::GetMailUserProperty: 0x0
23/03/2009 23:31:10.066[7864]: CDesktop::GetAttachmentLastModifiedTime
23/03/2009 23:31:10.076[7864]: ~CDesktop::GetAttachmentLastModifiedTime
23/03/2009 23:31:10.077[7864]: CDesktop::PopulateSettingsCache
23/03/2009 23:31:10.084[7864]: ~CDesktop::PopulateSettingsCache
23/03/2009 23:31:10.086[7864]: ~CDesktop::LoadSettingsFromHiddenMessage: 0x0
23/03/2009 23:31:10.089[7864]: Desktop Setting: SERVERVERSION
23/03/2009 23:31:10.090[7864]: Value: 7.55
23/03/2009 23:31:10.091[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.092[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.093[7864]: Desktop Setting: USERSCANDELETEITEMS
23/03/2009 23:31:10.094[7864]: Value: 0
23/03/2009 23:31:10.095[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.096[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.099[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.100[7864]: Desktop Setting: RPCOVERHTTPRESTRICTIONS
23/03/2009 23:31:10.102[7864]: Value: 0
23/03/2009 23:31:10.104[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.105[7864]: RPCOVERHTTPRESTRICTIONS = 0 [Desktop Setting]
23/03/2009 23:31:10.107[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.108[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.109[7864]: Could not find PR_ROH_FLAGS
23/03/2009 23:31:10.110[7864]: RPC over HTTP is not enabled (flags = 0)
23/03/2009 23:31:10.112[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x40380
23/03/2009 23:31:10.113[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.114[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.115[7864]: Desktop Setting: ENABLEDELETEKEYHOOK
23/03/2009 23:31:10.117[7864]: No Value
23/03/2009 23:31:10.117[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.119[7864]: ENABLEDELETEKEYHOOK = 1 [default]
23/03/2009 23:31:10.120[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.121[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.122[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.123[7864]: Desktop Setting: DELETEORIGINALITEM
23/03/2009 23:31:10.124[7864]: No Value
23/03/2009 23:31:10.125[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.126[7864]: DELETEORIGINALITEM = 0 [default]
23/03/2009 23:31:10.127[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.128[7864]: CDesktop::LoadLangResourceDLL
23/03/2009 23:31:10.130[7864]: CDesktop::GetOutlookApp: 0x0
23/03/2009 23:31:10.241[7864]: ~CDesktop::GetOutlookApp: 0x0
23/03/2009 23:31:10.242[7864]: Office LCID = 0x0409
23/03/2009 23:31:10.243[7864]: CValkyrie::LoadLangResourceDLL
23/03/2009 23:31:10.245[7864]: ModulePath: [C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll]
23/03/2009 23:31:10.246[7864]: CValkyrie::GetResourceDllList
23/03/2009 23:31:10.247[7864]: File pattern: [C:\Program Files\Enterprise Vault\EVClient\Valkyrie_*.dll]
23/03/2009 23:31:10.248[7864]: ~CValkyrie::GetResourceDllList
23/03/2009 23:31:10.249[7864]: Found 0 Desktop resource DLLs
23/03/2009 23:31:10.249[7864]: No resource module was loaded and the default English resources in Valkyrie.dll will be used.
23/03/2009 23:31:10.251[7864]: ~CValkyrie::LoadLangResourceDLL
23/03/2009 23:31:10.251[7864]: ~CDesktop::LoadLangResourceDLL
23/03/2009 23:31:10.252[7864]: CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.253[7864]: Outlook Exchange Connection Mode: 1
23/03/2009 23:31:10.254[7864]: ~CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.269[7864]: DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
23/03/2009 23:31:10.270[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.271[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.273[7864]: Desktop Setting: ARCHIVEEXPLORERBTNVISIBLE
23/03/2009 23:31:10.274[7864]: Value: 1
23/03/2009 23:31:10.275[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.276[7864]: ARCHIVEEXPLORERBTNVISIBLE = 1 [Desktop Setting]
23/03/2009 23:31:10.277[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.277[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.278[7864]: Desktop Setting: SERVERVERSION
23/03/2009 23:31:10.279[7864]: Value: 7.55
23/03/2009 23:31:10.279[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.280[7864]: ~DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
23/03/2009 23:31:10.281[7864]: PVHelper::WritePVHiddenMessage: 0x0
23/03/2009 23:31:10.290[7864]: ~PVHelper::WritePVHiddenMessage: 0x0
23/03/2009 23:31:10.291[7864]: DesktopCommon::GetConfigStringValue: 0x0
23/03/2009 23:31:10.292[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.292[7864]: Desktop Setting: MAILBOXTYPE
23/03/2009 23:31:10.293[7864]: Value: PrimaryUser
23/03/2009 23:31:10.294[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.294[7864]: MAILBOXTYPE = PrimaryUser [Desktop Setting]
23/03/2009 23:31:10.295[7864]: ~DesktopCommon::GetConfigStringValue: 0x0
23/03/2009 23:31:10.296[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.297[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.298[7864]: Desktop Setting: RemovePSTEntries
23/03/2009 23:31:10.298[7864]: No Value
23/03/2009 23:31:10.299[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.300[7864]: RemovePSTEntries = 0 [default]
23/03/2009 23:31:10.300[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.301[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.302[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.303[7864]: Desktop Setting: MARKPSTS
23/03/2009 23:31:10.304[7864]: Value: 1
23/03/2009 23:31:10.305[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.306[7864]: MARKPSTS = 1 [Desktop Setting]
23/03/2009 23:31:10.306[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.307[7864]: DesktopCommon::OpenStoreOfType: 0x0
23/03/2009 23:31:10.308[7864]: ~DesktopCommon::OpenStoreOfType: 0x0
23/03/2009 23:31:10.309[7864]: CDesktop::MarkPSTs: 0x0
23/03/2009 23:31:10.310[7864]: CStore::OpenIPMSubtree: 0x0
23/03/2009 23:31:10.313[7864]: ~CStore::OpenIPMSubtree: 0x0
23/03/2009 23:31:10.324[7864]: GetMsgStoresTable: 0x0
23/03/2009 23:31:10.325[7864]:
23/03/2009 23:31:10.326[7864]: Number of Personal Stores: 0
23/03/2009 23:31:10.327[7864]: ~CDesktop::MarkPSTs: 0x0
23/03/2009 23:31:10.328[7864]: MarkPSTs returned: 0x0
23/03/2009 23:31:10.329[7864]: DesktopLogging::LogSystemInformation: 0x0
23/03/2009 23:31:10.331[7864]: DesktopCommon::GetClientDLLVersion: 0x0
23/03/2009 23:31:10.336[7864]: ~DesktopCommon::GetClientDLLVersion: 0x0
23/03/2009 23:31:10.337[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.338[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.339[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.340[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.341[7864]: Desktop Setting: USESELFINSTALLFUNCT
23/03/2009 23:31:10.341[7864]: No Value
23/03/2009 23:31:10.342[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.343[7864]: USESELFINSTALLFUNCT = 0 [default]
23/03/2009 23:31:10.343[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.344[7864]:
23/03/2009 23:31:10.345[7864]: Environment:
23/03/2009 23:31:10.345[7864]: Enterprise Vault Client 7.5.3.2138.0 (Full)
23/03/2009 23:31:10.346[7864]: Microsoft Windows Server 2003, Enterprise Edition Service Pack 2 (Build 3790)
23/03/2009 23:31:10.347[7864]: Intel(R) Pentium(R) 4 CPU 2.80GHz x86 Family 15 Model 2 Stepping 9;
23/03/2009 23:31:10.348[7864]: Microsoft Outlook 2007
23/03/2009 23:31:10.349[7864]: CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.351[7864]: Outlook Exchange Connection Mode: 1
23/03/2009 23:31:10.352[7864]: ~CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.353[7864]: [Exchange connection mode: Online (1)]
23/03/2009 23:31:10.355[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.356[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.356[7864]: [RPC over HTTP not enabled]
23/03/2009 23:31:10.357[7864]: Microsoft Internet Explorer 7.0.5730.13

Intranet Zone Trusted Sites:
http://ds-evault
ds-evault
ds-evsite
vm-ev01

Trusted Sites:
23/03/2009 23:31:10.367[7864]: ~DesktopLogging::LogSystemInformation: 0x1
23/03/2009 23:31:10.368[7864]:
Contents of Desktop Settings:
23/03/2009 23:31:10.369[7864]: CDesktop::LogDesktopSettings
23/03/2009 23:31:10.370[7864]: ;MAILBOX; = DMundell
23/03/2009 23:31:10.370[7864]: ;SERVER; = VM-EXCH01
23/03/2009 23:31:10.371[7864]: ADDSERVERTOINTRANETZONE = *.datastor.local;ds-evault;ds-evsite;*.datastor.co.nz
23/03/2009 23:31:10.372[7864]: ARCHIVEEXPLORERBTNVISIBLE = 1
23/03/2009 23:31:10.373[7864]: ARCHIVEMANAGEDFOLDERS = 0
23/03/2009 23:31:10.374[7864]: ARCHIVEONLYWITHATTACH = 0
23/03/2009 23:31:10.375[7864]: DEFAULTARCHIVEID = 130308663D31AD44A9EDE9B3FDBBF15B71110000ds-evault
23/03/2009 23:31:10.376[7864]: DEFAULTDOUBLECLICKVIEW = 0
23/03/2009 23:31:10.377[7864]: DEFAULTRETENTIONCATEGORYID = 16D1DDEE3AE39164CA7303AA8B0EDC7FC1b10000ds-evault
23/03/2009 23:31:10.378[7864]: DEFAULTWEBAPPURL = http://VM-EV01.datastor.local/EnterpriseVault
23/03/2009 23:31:10.379[7864]: INACTIVITYPERIOD = 1
23/03/2009 23:31:10.380[7864]: INACTIVITYPERIODUNITS = 3
23/03/2009 23:31:10.380[7864]: LARGEITEMSSIZEKB = 5000
23/03/2009 23:31:10.382[7864]: MAILBOXDN = /o=Datastor/ou=First Administrative Group/cn=Recipients/cn=9c6946d4-b2b0a0d8-cc257229-e332d
23/03/2009 23:31:10.384[7864]: MAILBOXSTATE = 1
23/03/2009 23:31:10.385[7864]: MAILBOXTYPE = PrimaryUser
23/03/2009 23:31:10.386[7864]: MARKPSTS = 1
23/03/2009 23:31:10.387[7864]: MINAGEPERIOD = 6
23/03/2009 23:31:10.388[7864]: MINAGEPERIODUNITS = 2
23/03/2009 23:31:10.388[7864]: OVINCLUDEDELETEDITEMSLOCK = 1
23/03/2009 23:31:10.389[7864]: OVLOCKDOWNLOADITEMAGELIMIT = 1
23/03/2009 23:31:10.391[7864]: OVMESSAGECLASSINCLUDE = IPM.Post*
23/03/2009 23:31:10.392[7864]: OVSETUPWIZARD = 0
23/03/2009 23:31:10.393[7864]: OWAWEBAPPURL = http://VM-EV01.datastor.local/EVAnon
23/03/2009 23:31:10.394[7864]: PFINACTIVITYPERIOD = 6
23/03/2009 23:31:10.396[7864]: PFINACTIVITYPERIODUNITS = 2
23/03/2009 23:31:10.397[7864]: PFLARGEITEMSSIZEKB = 10240
23/03/2009 23:31:10.398[7864]: PFMINAGEPERIOD = 2
23/03/2009 23:31:10.399[7864]: PFMINAGEPERIODUNITS = 1
23/03/2009 23:31:10.400[7864]: PFUSELARGEITEMSSIZE = 0
23/03/2009 23:31:10.401[7864]: POLICYENTRYID = 1619452FE25AD904B9A64C7611098ABEC1012700ds-evault
23/03/2009 23:31:10.403[7864]: PSTIMPORTENABLED = 0
23/03/2009 23:31:10.404[7864]: PSTPOLICYENTRYID = 1B1496638CCCB1942A116B51632849A881012700ds-evault
23/03/2009 23:31:10.405[7864]: RPCOVERHTTPRESTRICTIONS = 0
23/03/2009 23:31:10.406[7864]: RPCOVERHTTPUSEDIRECTCONNECTION = 1
23/03/2009 23:31:10.406[7864]: SERVERVERSION = 7.55
23/03/2009 23:31:10.407[7864]: SITEENTRYID = 1BDB5B6A4AC69C344B6174236F279258A1d10000ds-evault
23/03/2009 23:31:10.408[7864]: SYSTEMMAILBOX = SMTP:EnterpriseVault.SystemMailbox@datastor.co.nz
23/03/2009 23:31:10.409[7864]: USEINACTIVITYPERIOD = 1
23/03/2009 23:31:10.410[7864]: USELARGEITEMSSIZE = 1
23/03/2009 23:31:10.411[7864]: USERSCANDELETEITEMS = 0
23/03/2009 23:31:10.412[7864]: ~CDesktop::LogDesktopSettings
23/03/2009 23:31:10.413[7864]:
23/03/2009 23:31:10.414[7864]: DesktopCommon::IsStructuredArchive: 0x0
23/03/2009 23:31:10.415[7864]: DesktopCommon::OpenStoreOfType: 0x0
23/03/2009 23:31:10.421[7864]: ~DesktopCommon::OpenStoreOfType: 0x0
23/03/2009 23:31:10.422[7864]: DesktopCommon::GetInboxFilterMessage: 0x0
23/03/2009 23:31:10.426[7864]: DesktopCommon::GetCustomPropsObject: 0x0
23/03/2009 23:31:10.433[7864]: ~DesktopCommon::GetCustomPropsObject: 0x0
23/03/2009 23:31:10.434[7864]: ~DesktopCommon::GetInboxFilterMessage: 0x0
23/03/2009 23:31:10.436[7864]: DesktopCommon::GetNamedProperty[string]: 0x0
23/03/2009 23:31:10.439[7864]: ~DesktopCommon::GetNamedProperty[string]: 0x0
23/03/2009 23:31:10.441[7864]: ~DesktopCommon::IsStructuredArchive: 0x0
23/03/2009 23:31:10.441[7864]: Mailbox contains structured archives.

Proxy BypassList:
10.10.0.188:3128

Registry Settings:
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client
"OLBarState" = dword:00000000
"LoggingLevel" = dword:00000003
"OVRootDirectory" = "C:\Documents and Settings\duncanm\Local Settings\Application Data\KVS\Enterprise Vault\"
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\Defaults
"RestoreLocation" = dword:00000001
"DeleteShortcut" = dword:00000001
HKEY_CURRENT_USER\SOFTWARE\KVS\Enterprise Vault\Client\PSTsMarked

Directory Listing of Offline Vault:
23/03/2009 23:31:10.473[7864]: PVHelper::GetWorkingDirectory: 0x0
23/03/2009 23:31:10.473[7864]: PVHelper::GetRootDirectory: 0x0
23/03/2009 23:31:10.474[7864]: [Offline Config] Root Directory: C:\Documents and Settings\duncanm\Local Settings\Application Data\KVS\Enterprise Vault\
23/03/2009 23:31:10.477[7864]: ~PVHelper::GetRootDirectory: 0x0
23/03/2009 23:31:10.478[7864]: DesktopCommon::OpenDefaultStore: 0x0
23/03/2009 23:31:10.480[7864]: ~DesktopCommon::OpenDefaultStore: 0x0
23/03/2009 23:31:10.482[7864]: [Offline Config] Working Directory: C:\Documents and Settings\duncanm\Local Settings\Application Data\KVS\Enterprise Vault\7a7e82316227604f81eb88ec1254f9a4\
23/03/2009 23:31:10.484[7864]: ~PVHelper::GetWorkingDirectory: 0x0

23/03/2009 23:31:10.485[7864]: DisablePST is not set in the registry

Mapisvc.inf File Contents:
[Services]

CRMSTORE=Microsoft Dynamics CRM

MSCRM AB=Microsoft Dynamics CRM Address Book

[CRMSTORE]

Providers=CRMSTOREP

PR_SERVICE_DLL_NAME=CRMPRV.dll

PR_SERVICE_SUPPORT_FILES=CRMPRV.dll

PR_SERVICE_DELETE_FILES=CRMPRV.dll

PR_SERVICE_ENTRY_NAME=MSServiceEntry

PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY

[CRMSTOREP]

PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER

PR_PROVIDER_DLL_NAME=CRMPRV.dll

PR_PROVIDER_NAME=Microsoft Dynamics CRM

PR_PROVIDER_DISPLAY=Microsoft Dynamics CRM

PR_STORE_SUPPORT_MASK=STORE_CREATE_OK

[MSCRM AB]

Providers=MSCRM ABP

PR_DISPLAY_NAME=Microsoft Dynamics CRM Address Book

PR_SERVICE_DLL_NAME=CRMPRV.dll

PR_SERVICE_SUPPORT_FILES=CRMPRV.dll

PR_SERVICE_DELETE_FILES=CRMPRV.dll

PR_SERVICE_ENTRY_NAME=ServiceEntry

PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY

[MSCRM ABP]

PR_RESOURCE_TYPE=MAPI_AB_PROVIDER

PR_PROVIDER_DLL_NAME=CRMPRV.dll

PR_PROVIDER_DISPLAY=Microsoft Dynamics CRM Address Book

PR_STORE_SUPPORT_MASK=STORE_CREATE_OK | STORE_RESTRICTION_OK



23/03/2009 23:31:10.500[7864]: PSTs disabled in Mapisvc.inf
23/03/2009 23:31:10.501[7864]: Unicode PSTs disabled in Mapisvc.inf
23/03/2009 23:31:10.502[7864]:
23/03/2009 23:31:10.502[7864]: PVHelper::GetOnlineDatabaseList: 0x0
23/03/2009 23:31:10.503[7864]: ~PVHelper::GetOnlineDatabaseList: 0x0
23/03/2009 23:31:10.504[7864]: PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.505[7864]: ~PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.510[7864]: ::EnabledForVault: 0x0
23/03/2009 23:31:10.511[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.511[7864]: Desktop Setting: MailboxState
23/03/2009 23:31:10.513[7864]: Value: 1
23/03/2009 23:31:10.513[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.514[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.515[7864]: Desktop Setting: SiteEntryID
23/03/2009 23:31:10.517[7864]: Value: 1BDB5B6A4AC69C344B6174236F279258A1d10000ds-evault
23/03/2009 23:31:10.519[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.520[7864]: CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.522[7864]: ~CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:10.525[7864]: CFilterPageHelper::GetFilterValuesObject: 0x0
23/03/2009 23:31:10.533[7864]: ~CFilterPageHelper::GetFilterValuesObject: 0x0
23/03/2009 23:31:10.536[7864]: ~::EnabledForVault: 0x40380
23/03/2009 23:31:10.538[7864]: DesktopCommon::GetWindowsNumVersion: 0x0
23/03/2009 23:31:10.539[7864]: Windows Version = 502
23/03/2009 23:31:10.540[7864]: ~DesktopCommon::GetWindowsNumVersion: 0x0
23/03/2009 23:31:10.542[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.543[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.543[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.544[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.545[7864]: ::CInternetReconnect
23/03/2009 23:31:10.546[7864]: ::CInternetReconnect - refCount : 0
23/03/2009 23:31:10.546[7864]: ::IsInetOffline
23/03/2009 23:31:10.547[7864]: ~::IsInetOffline
23/03/2009 23:31:10.547[7864]: ~::CInternetReconnect
23/03/2009 23:31:10.550[7864]: CThreadManager::Add thread THID=4660
23/03/2009 23:31:10.556[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.557[7864]: Desktop Setting: FIXOUTLOOKPREVIEWPANE
23/03/2009 23:31:10.559[7864]: No Value
23/03/2009 23:31:10.560[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.560[4660]: CPSTImporter::MakeCallback: 0x0
23/03/2009 23:31:10.561[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.562[4660]: CPSTImporter::DoWork: 0x0
23/03/2009 23:31:10.563[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.564[4660]:
23/03/2009 23:31:10.565[7864]: Desktop Setting: SETFORCEFORMRELOAD
23/03/2009 23:31:10.565[4660]: PST Importer started.
23/03/2009 23:31:10.566[7864]: No Value
23/03/2009 23:31:10.566[4660]:
23/03/2009 23:31:10.567[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.568[4660]: DesktopCommon::HaveConnectionToEVWebServer: 0x0
23/03/2009 23:31:10.570[4660]: DesktopCommon::GetWebAppURLEx: 0x0
23/03/2009 23:31:10.571[4660]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.572[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.573[4660]: Desktop Setting: CheckURLPerRequest
23/03/2009 23:31:10.575[4660]: No Value
23/03/2009 23:31:10.575[4660]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.576[4660]: CheckURLPerRequest = 0 [default]
23/03/2009 23:31:10.577[4660]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.579[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.579[7864]: SETFORCEFORMRELOAD = 1 [default]
23/03/2009 23:31:10.580[4660]: Desktop Setting: SERVERVERSION
23/03/2009 23:31:10.582[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.582[4660]: Value: 7.55
23/03/2009 23:31:10.584[7864]: DesktopCommon::SetForceFormReloadKey: 0x0
23/03/2009 23:31:10.584[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.585[7864]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
23/03/2009 23:31:10.586[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.587[7864]: ~DesktopCommon::SetForceFormReloadKey: 0x80070005
23/03/2009 23:31:10.588[4660]: Desktop Setting: DefaultWebAppURL
23/03/2009 23:31:10.589[7864]: DesktopCommon::SetFolderScriptKeys: 0x0
23/03/2009 23:31:10.590[4660]: Value: http://VM-EV01.datastor.local/EnterpriseVault
23/03/2009 23:31:10.590[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.591[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.592[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.593[4660]: ::HasInternetConnection: 0x0
23/03/2009 23:31:10.594[7864]: Desktop Setting: ALLOWSCRIPTSHAREDFOLDERS
23/03/2009 23:31:10.596[7864]: No Value
23/03/2009 23:31:10.597[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.598[7864]: ALLOWSCRIPTSHAREDFOLDERS = 2 [default]
23/03/2009 23:31:10.599[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.601[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.602[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.603[7864]: Desktop Setting: ALLOWSCRIPTPUBLICFOLDERS
23/03/2009 23:31:10.606[7864]: No Value
23/03/2009 23:31:10.606[4660]: DesktopCommon::GetIELanguageHeader: 0x0
23/03/2009 23:31:10.607[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.608[4660]: AcceptLanguage [Registry] -> en-nz
23/03/2009 23:31:10.610[7864]: ALLOWSCRIPTPUBLICFOLDERS = 2 [default]
23/03/2009 23:31:10.611[4660]: Setting the static header string for the first and only time.
23/03/2009 23:31:10.612[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.613[4660]: sHeader = [Accept-Language:en-nz]
23/03/2009 23:31:10.614[7864]: ~DesktopCommon::SetFolderScriptKeys: 0x1
23/03/2009 23:31:10.615[7864]: CWDSFederationConfig::DoUpdate: 0x0
23/03/2009 23:31:10.614[4660]: ~DesktopCommon::GetIELanguageHeader: 0x0
23/03/2009 23:31:10.617[7864]: CWDSFederationConfig::Init: 0x0
23/03/2009 23:31:10.619[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.621[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.622[7864]: Desktop Setting: WDSEVINTEGRATION
23/03/2009 23:31:10.623[7864]: No Value
23/03/2009 23:31:10.624[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.625[7864]: WDSEVINTEGRATION = 0 [default]
23/03/2009 23:31:10.626[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.628[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.629[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.629[7864]: Desktop Setting: WDSEVSEARCHPAGE
23/03/2009 23:31:10.630[4660]: Internet connection state = 1 (flags = 18)
23/03/2009 23:31:10.630[7864]: No Value
23/03/2009 23:31:10.632[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.633[7864]: WDSEVSEARCHPAGE = 0 [default]
23/03/2009 23:31:10.634[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.636[7864]: Existing WDS Primary Federate: HKCU\Software\Policies\Microsoft\DesktopSearch\PrimaryIntranetSearchScopeUrl =
23/03/2009 23:31:10.638[7864]: Existing WDS Secondary Federate: HKCU\Software\Policies\Microsoft\DesktopSearch\SecondaryIntranetSearchScopeUrl =
23/03/2009 23:31:10.640[4660]: ~::HasInternetConnection: 0x0
23/03/2009 23:31:10.641[4660]: Successfully contacted the EV web server using: http://VM-EV01.datastor.local/EnterpriseVault
23/03/2009 23:31:10.641[7864]: Existing MSN Primary Federate Scope: HKCU\Software\Policies\Microsoft\MSN Apps\MSN Toolbar\Search\IntranetSearchScope =
23/03/2009 23:31:10.644[4660]: ~DesktopCommon::GetWebAppURLEx: 0x0
23/03/2009 23:31:10.646[7864]: Existing MSN Primary Federate URL: HKCU\Software\Policies\Microsoft\MSN Apps\MSN Toolbar\Search\IntranetSearchUrl =
23/03/2009 23:31:10.647[4660]: ~DesktopCommon::HaveConnectionToEVWebServer: 0x0
23/03/2009 23:31:10.651[7864]: ~CWDSFederationConfig::Init: 0x1
23/03/2009 23:31:10.651[4660]: CPSTImporter::Init: 0x0
23/03/2009 23:31:10.652[7864]: WDS integration disabled, removing any existing federate links to EV...
23/03/2009 23:31:10.652[4660]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.654[7864]: ~CWDSFederationConfig::DoUpdate: 0x1
23/03/2009 23:31:10.654[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.655[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.656[4660]: CDesktop::CheckForUpdatedSettings
23/03/2009 23:31:10.657[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.658[4660]: Checking for updated desktop settings
23/03/2009 23:31:10.659[7864]: Desktop Setting: DEPLOYFORMSLOCALLY
23/03/2009 23:31:10.659[4660]: CDesktop::OpenDesktopSettingsAttachment: 0x0
23/03/2009 23:31:10.660[7864]: No Value
23/03/2009 23:31:10.661[4660]: GetMsgStoresTable: 0x0
23/03/2009 23:31:10.662[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.663[4660]: Mailboxes: 1
23/03/2009 23:31:10.664[4660]: Name: Mailbox - Duncan Mundell
23/03/2009 23:31:10.668[7864]: DEPLOYFORMSLOCALLY = 1 [default]
23/03/2009 23:31:10.669[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.671[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.671[3988]: CCommands::PublishFormsProc: 0x0
23/03/2009 23:31:10.672[7864]: Desktop Setting: ARCHIVEBTNVISIBLE
23/03/2009 23:31:10.674[7864]: No Value
23/03/2009 23:31:10.675[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.676[4660]: OpenMsgStore: 0x0
23/03/2009 23:31:10.676[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.680[7864]: Desktop Setting: SEARCHBTNVISIBLE
23/03/2009 23:31:10.681[4660]: CStore::OpenDesktopSettingsAttachmentInStore: 0x0
23/03/2009 23:31:10.682[7864]: No Value
23/03/2009 23:31:10.684[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.685[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.686[7864]: Desktop Setting: CANCELBTNVISIBLE
23/03/2009 23:31:10.687[7864]: No Value
23/03/2009 23:31:10.688[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.689[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.690[7864]: Desktop Setting: RESTOREBTNVISIBLE
23/03/2009 23:31:10.692[7864]: No Value
23/03/2009 23:31:10.693[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.695[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.696[7864]: Desktop Setting: DELETEBTNVISIBLE
23/03/2009 23:31:10.697[7864]: No Value
23/03/2009 23:31:10.698[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.699[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.700[7864]: Desktop Setting: OVSTARTDOWNLOADBTNVISIBLE
23/03/2009 23:31:10.701[7864]: No Value
23/03/2009 23:31:10.702[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.703[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.705[7864]: Desktop Setting: OVPRIORITIZEDOWNLOADBTNVISIBLE
23/03/2009 23:31:10.709[7864]: No Value
23/03/2009 23:31:10.709[4660]: ~CStore::OpenDesktopSettingsAttachmentInStore: 0x0
23/03/2009 23:31:10.710[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.711[4660]: ~CDesktop::OpenDesktopSettingsAttachment: 0x0
23/03/2009 23:31:10.712[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.714[4660]: CDesktop::GetAttachmentLastModifiedTime
23/03/2009 23:31:10.715[7864]: Desktop Setting: OVDOWNLOADFOLDERBTNVISIBLE
23/03/2009 23:31:10.717[7864]: No Value
23/03/2009 23:31:10.717[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.718[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.719[7864]: Desktop Setting: OVOPTIONSVISIBLE
23/03/2009 23:31:10.720[4660]: ~CDesktop::GetAttachmentLastModifiedTime
23/03/2009 23:31:10.721[7864]: No Value
23/03/2009 23:31:10.722[4660]: ~CDesktop::CheckForUpdatedSettings
23/03/2009 23:31:10.722[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.723[4660]: Desktop Setting: PSTIMPORTENABLED
23/03/2009 23:31:10.724[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.725[4660]: Value: 0
23/03/2009 23:31:10.726[7864]: Desktop Setting: OVREFRESHAECACHEVISIBLE
23/03/2009 23:31:10.727[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.728[7864]: No Value
23/03/2009 23:31:10.729[4660]: PSTIMPORTENABLED = 0 [Desktop Setting]
23/03/2009 23:31:10.730[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.731[4660]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.731[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.732[4660]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.733[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.734[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.734[7864]: Desktop Setting: ShowInformation
23/03/2009 23:31:10.735[4660]: Desktop Setting: PSTIMPORTPAUSEINTERVAL
23/03/2009 23:31:10.736[7864]: No Value
23/03/2009 23:31:10.737[4660]: No Value
23/03/2009 23:31:10.737[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.738[4660]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.738[7864]: ShowInformation = 0 [default]
23/03/2009 23:31:10.739[4660]: PSTIMPORTPAUSEINTERVAL = 1 [default]
23/03/2009 23:31:10.740[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.741[4660]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.742[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.744[4660]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.745[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.746[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.747[7864]: Desktop Setting: ARCHIVEEXPLORERBTNVISIBLE
23/03/2009 23:31:10.747[4660]: Desktop Setting: PSTSEARCHINTERVAL
23/03/2009 23:31:10.748[7864]: Value: 1
23/03/2009 23:31:10.749[4660]: No Value
23/03/2009 23:31:10.750[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.750[4660]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.751[7864]: ARCHIVEEXPLORERBTNVISIBLE = 1 [Desktop Setting]
23/03/2009 23:31:10.751[4660]: PSTSEARCHINTERVAL = 7 [default]
23/03/2009 23:31:10.752[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.753[4660]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.754[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.755[4660]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.755[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.757[7864]: Desktop Setting: EXPIRYREPORTBTNVISIBLE
23/03/2009 23:31:10.759[7864]: No Value
23/03/2009 23:31:10.759[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.760[7864]: EXPIRYREPORTBTNVISIBLE = 0 [default]
23/03/2009 23:31:10.761[7864]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.763[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.763[7864]: Desktop Setting: ALLOWOFFLINESEARCH
23/03/2009 23:31:10.764[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.765[7864]: No Value
23/03/2009 23:31:10.766[4660]: CDesktop::CheckForUpdatedSettings
23/03/2009 23:31:10.767[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.768[4660]: ~CDesktop::CheckForUpdatedSettings
23/03/2009 23:31:10.769[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.770[4660]: Desktop Setting: PSTIMPORTNOWORKPAUSEINTERVAL
23/03/2009 23:31:10.770[7864]: Desktop Setting: ADDSERVERTOINTRANETZONE
23/03/2009 23:31:10.772[4660]: No Value
23/03/2009 23:31:10.774[4660]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.775[4660]: PSTIMPORTNOWORKPAUSEINTERVAL = 60 [default]
23/03/2009 23:31:10.777[4660]: ~DesktopCommon::GetConfigValue: 0x1
23/03/2009 23:31:10.778[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.778[7864]: Value: *.datastor.local;ds-evault;ds-evsite;*.datastor.co.nz
23/03/2009 23:31:10.779[4660]: Desktop Setting: MAILBOXDN
23/03/2009 23:31:10.781[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.782[4660]: Value: /o=Datastor/ou=First Administrative Group/cn=Recipients/cn=9c6946d4-b2b0a0d8-cc257229-e332d
23/03/2009 23:31:10.785[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.786[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.787[4660]: DesktopCommon::GetMbxConfigOption: 0x808DAC4
23/03/2009 23:31:10.789[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.790[7864]: Desktop Setting: REMOVESERVERFROMINTRANETZONE
23/03/2009 23:31:10.791[4660]: Desktop Setting: DEFAULTARCHIVEID
23/03/2009 23:31:10.793[7864]: No Value
23/03/2009 23:31:10.794[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.795[4660]: Value: 130308663D31AD44A9EDE9B3FDBBF15B71110000ds-evault
23/03/2009 23:31:10.796[7864]: ::EnabledForVault: 0x0
23/03/2009 23:31:10.798[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.799[7864]: ~::EnabledForVault: 0x0
23/03/2009 23:31:10.800[4660]: Found 'DEFAULTARCHIVEID' from DesktopSettings '130308663D31AD44A9EDE9B3FDBBF15B71110000ds-evault'
23/03/2009 23:31:10.801[7864]: PVHelper::Enabled: 0x0
23/03/2009 23:31:10.804[7864]: PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.805[7864]: ~PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.806[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.807[7864]: Desktop Setting: OVEnabled
23/03/2009 23:31:10.809[7864]: No Value
23/03/2009 23:31:10.809[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.810[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.811[4660]: ~DesktopCommon::GetMbxConfigOption: 0x0
23/03/2009 23:31:10.812[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.813[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.814[7864]: Desktop Setting: RPCOVERHTTPRESTRICTIONS
23/03/2009 23:31:10.816[4660]: Desktop Setting: SITEENTRYID
23/03/2009 23:31:10.817[7864]: Value: 0
23/03/2009 23:31:10.817[4660]: Value: 1BDB5B6A4AC69C344B6174236F279258A1d10000ds-evault
23/03/2009 23:31:10.818[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.821[7864]: RPCOVERHTTPRESTRICTIONS = 0 [Desktop Setting]
23/03/2009 23:31:10.822[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.823[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.824[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.825[7864]: [Offline Config] Enabled: false
23/03/2009 23:31:10.826[7864]: ~PVHelper::Enabled: 0x1
23/03/2009 23:31:10.827[7864]: PVHelper::Enabled: 0x0
23/03/2009 23:31:10.827[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.829[7864]: PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.829[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.831[7864]: ~PVHelper::IsRemoveOVSet: 0x0
23/03/2009 23:31:10.833[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.833[4660]: Desktop Setting: PSTPOLICYENTRYID
23/03/2009 23:31:10.834[7864]: Desktop Setting: OVEnabled
23/03/2009 23:31:10.835[4660]: Value: 1B1496638CCCB1942A116B51632849A881012700ds-evault
23/03/2009 23:31:10.837[7864]: No Value
23/03/2009 23:31:10.838[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.839[7864]: ~CDesktop::GetSetting: 0x1
23/03/2009 23:31:10.840[4660]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.841[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.843[4660]: Desktop Setting: SERVERVERSION
23/03/2009 23:31:10.844[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.845[4660]: Value: 7.55
23/03/2009 23:31:10.846[7864]: Desktop Setting: RPCOVERHTTPRESTRICTIONS
23/03/2009 23:31:10.847[4660]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.848[7864]: Value: 0
23/03/2009 23:31:10.850[4660]: ~CPSTImporter::Init: 0x0
23/03/2009 23:31:10.851[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:10.852[4660]: DesktopCommon::GetXMLDOMDocumentObj: 0x0
23/03/2009 23:31:10.853[7864]: RPCOVERHTTPRESTRICTIONS = 0 [Desktop Setting]
23/03/2009 23:31:10.855[7864]: ~DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:10.857[7864]: DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.858[7864]: ~DesktopCommon::UseRPCOverHTTP: 0x0
23/03/2009 23:31:10.859[7864]: ~PVHelper::Enabled: 0x1
23/03/2009 23:31:10.859[4660]: ------ Loaded DOMDocument3
23/03/2009 23:31:10.860[7864]: DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
23/03/2009 23:31:10.861[4660]: ~DesktopCommon::GetXMLDOMDocumentObj: 0x0
23/03/2009 23:31:10.863[7864]: ~DesktopCommon::CanUseOfflineArchiveExplorer: 0x0
23/03/2009 23:31:10.863[4660]: PST Importer sleeping for 1 minutes
23/03/2009 23:31:10.865[7864]: CDesktop::GetOutlookBuildVer: 0x0
23/03/2009 23:31:10.868[7864]: Outlook returned version: 12.0.0.6316
23/03/2009 23:31:10.870[7864]: ~CDesktop::GetOutlookBuildVer: 0x0
23/03/2009 23:31:10.875[7864]: ~CCommands::InstallCommands: 0x0
23/03/2009 23:31:15.511[7864]: CDesktop::FinalConstruct: 0x0
23/03/2009 23:31:15.513[7864]: Connections now on Desktop object: 2
23/03/2009 23:31:15.516[7864]: ~CDesktop::FinalConstruct: 0x0
23/03/2009 23:31:15.518[7864]: CDesktopUI::HookExplorersEvents: 0x0
23/03/2009 23:31:15.519[7864]: ~CDesktopUI::HookExplorersEvents: 0x0
23/03/2009 23:31:25.903[7864]: CCommands::DoSearchArchives: 0x0
23/03/2009 23:31:25.904[7864]: ::CInternetReconnect
23/03/2009 23:31:25.904[7864]: ::CInternetReconnect - refCount : 1
23/03/2009 23:31:25.905[7864]: ~::CInternetReconnect
23/03/2009 23:31:25.906[7864]: CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:25.906[7864]: Outlook Exchange Connection Mode: 1
23/03/2009 23:31:25.907[7864]: ~CDesktop::GetOLConnectionState: 0x0
23/03/2009 23:31:25.908[7864]: Exchange connection state: 1
23/03/2009 23:31:25.913[7864]: DesktopCommon::GetConfigValue: 0x0
23/03/2009 23:31:25.914[7864]: CDesktop::GetSetting: 0x0
23/03/2009 23:31:25.915[7864]: Desktop Setting: PSTIMPORTENABLED
23/03/2009 23:31:25.916[7864]: Value: 0
23/03/2009 23:31:25.916[7864]: ~CDesktop::GetSetting: 0x0
23/03/2009 23:31:25.917[7864]: PSTIMPORTENABLED = 0 [Desktop Setting]
23/03/2009 23:31:25.917[7864]: ~DesktopCommon::GetConfigValue: 0x0


This is the "Vault Information" Listing that's accessible from the Client logging screen. Note the Retention Category Error ... 80070005 - same access denied number. This mailbox DEFINATELY has a retention category tho.

VERSION INFORMATION	
Operating System Microsoft Windows Server 2003, Enterprise Edition Service Pack 2 (Build 3790)
Outlook 12
Internet Explorer 7.0.5730.13
Enterprise Vault 705030000


USER DETAILS
User Mailbox /o=Datastor/ou=First Administrative Group/cn=Recipients/cn=9c6946d4-b2b0a0d8-cc257229-e332d
Outlook connection state Online (1)
RPC over HTTP flags 0


TESTING CONNECTION
LAN Manager Authentication Level 2
Create Connection OK
Retention category Error - ref: 80070005
HTTP connection OK http://VM-EV01.datastor.local/EnterpriseVault (Status: 0x12)


ORG LIBRARY FORMS
IPM.Note.EnterpriseVault.Shortcut.DeleteMe
Version 7.5.5-001
Description Displays information about the item that is waiting to be deleted by Enterprise Vault.



IPM.Note.EnterpriseVault.Shortcut.RestoreMe
Version 7.5.5-001
Description Displays information about the Enterprise Vault restore pending item.



IPM.Note.EnterpriseVault.Shortcut
Version 7.5.5-001
Description Displays information about the Enterprise Vault archived item.



IPM.Note.EnterpriseVault.PendingArchive
Version 7.5.5-001
Description Displays information about the item that is waiting to be archived by Enterprise Vault.




PERSONAL LIBRARY FORMS
IPM.Note.EnterpriseVault.Shortcut.DeleteMe
Version 7.5.3-001
Description Displays information about the item that is waiting to be deleted by Enterprise Vault.



IPM.Note.EnterpriseVault.Shortcut.RestoreMe
Version 7.5.3-001
Description Displays information about the Enterprise Vault restore pending item.



IPM.Note.EnterpriseVault.Shortcut
Version 7.5.3-001
Description Displays information about the Enterprise Vault archived item.



IPM.Note.EnterpriseVault.PendingArchive
Version 7.5.3-001
Description Displays information about the item that is waiting to be archived by Enterprise Vault.




SELECTED ITEM PROPERTIES
IPM.Note:
Subject RE: FW: Thursday's 830am Presentation for Capacity
Last modification time 11:08:33 p.m., 23/03/2009


HIDDEN MESSAGES IN FOLDER Inbox
IPM.EnterpriseVault.Filter:
Last modification time 11:00:08 p.m., 23/03/2009
Archive ID 130308663D31AD44A9EDE9B3FDBBF15B71110000ds-evault
ArchiveFolderId 101B1FFAB2333CA4083332659E209DAD71110000ds-evault

IPM.Note.EnterpriseVault.Settings:
Last modification time 11:00:08 p.m., 23/03/2009
;MAILBOX; DMundell
;SERVER; VM-EXCH01
ADDSERVERTOINTRANETZONE *.datastor.local;ds-evault;ds-evsite;*.datastor.co.nz
ARCHIVEEXPLORERBTNVISIBLE 1
ARCHIVEMANAGEDFOLDERS 0
ARCHIVEONLYWITHATTACH 0
DEFAULTARCHIVEID 130308663D31AD44A9EDE9B3FDBBF15B71110000ds-evault
DEFAULTDOUBLECLICKVIEW 0
DEFAULTRETENTIONCATEGORYID 16D1DDEE3AE39164CA7303AA8B0EDC7FC1b10000ds-evault
DEFAULTWEBAPPURL http://VM-EV01.datastor.local/EnterpriseVault
INACTIVITYPERIOD 1
INACTIVITYPERIODUNITS 3
LARGEITEMSSIZEKB 5000
MAILBOXDN /o=Datastor/ou=First Administrative Group/cn=Recipients/cn=9c6946d4-b2b0a0d8-cc257229-e332d
MAILBOXSTATE 1
MAILBOXTYPE PrimaryUser
MARKPSTS 1
MINAGEPERIOD 6
MINAGEPERIODUNITS 2
OVINCLUDEDELETEDITEMSLOCK 1
OVLOCKDOWNLOADITEMAGELIMIT 1
OVMESSAGECLASSINCLUDE IPM.Post*
OVSETUPWIZARD 0
OWAWEBAPPURL http://VM-EV01.datastor.local/EVAnon
PFINACTIVITYPERIOD 6
PFINACTIVITYPERIODUNITS 2
PFLARGEITEMSSIZEKB 10240
PFMINAGEPERIOD 2
PFMINAGEPERIODUNITS 1
PFUSELARGEITEMSSIZE 0
POLICYENTRYID 1619452FE25AD904B9A64C7611098ABEC1012700ds-evault
PSTIMPORTENABLED 0
PSTPOLICYENTRYID 1B1496638CCCB1942A116B51632849A881012700ds-evault
RPCOVERHTTPRESTRICTIONS 0
RPCOVERHTTPUSEDIRECTCONNECTION 1
SERVERVERSION 7.55
SITEENTRYID 1BDB5B6A4AC69C344B6174236F279258A1d10000ds-evault
SYSTEMMAILBOX SMTP:EnterpriseVault.SystemMailbox@datastor.co.nz
USEINACTIVITYPERIOD 1
USELARGEITEMSSIZE 1
USERSCANDELETEITEMS 0
No updated desktop settings available

IPM.EnterpriseVault.OfflineVault:
Last modification time 11:00:08 p.m., 23/03/2009
Initial Trawl Completed true
Offline Vault Enabled true
Using Archive Explorer true

MichelZ's picture

Logging is done in GMT, I think, so 23:31 is correct ;)

Could you check out this one:
http://seer.entsupport.symantec.com/docs/292019.htm
( I know you already checked DCOM, but do it again please ;) )

Could you verify that
*.datastor.local;ds-evault;ds-evsite;*.datastor.co.nz
is in your local intranet zone? (The log states that they aren't?)

Is this happening for all Users on a certain Computer (Try a user that works on another computer)?
Is it happening for those Users on all computers (Try yourself on another user's computer who works)?

Cheers

Paul Grimshaw's picture

Could it be this since you metioned changes as well.

http://support.veritas.com/docs/290438

EV Backline Technical Support Engineer APJ Region

Duncan Mundell's picture

Thanks for all the replies so far folks - appreciate your efforts. Still no luck though :)

@MichelZ
Re-checked DCOM and it was all turned on fine.
Checked the Intranet sites and ALL those you listed are in fact in my Intranet exactly as they appear in your post.
It is happening to SOME users - on all computers they use.
Other users are working absolutely fine - on all computers they use.

@Paul Grimshaw
I have checked this on the workstations I am using and the Windows Firewall is turned off.

Judy Glazier's picture

Duncan

Check out these two documents that I found in searching for the issues you are experiencing.

http://support.veritas.com/docs/292019   When trying to manually archive an item in MS Outlook, users receive the following message :"An error occurred while processing the selected item 0x80070005 : Access is denied".

http://support.veritas.com/docs/293819   Manually archiving at the folder level in Outlook will generate 'An error occurred while processing the selected item', manually archiving may also generate an "0x80070005 Access is Denied". This is generated because Outlook is running in cache mode.  If cache mode is required in the environment turn on Soft Deletes to resolve the issue.

One of the solutions in these articles, may solve your issues.

Judy Glazier

BlueEchoes's picture

Duncan, luck you, you are not alone. We are having the same exact problem on our system. Exact as in exact, tried everything you have tried. We are currently running EV8.0 SP3 though, so it looks like it is not a version issue. I currently have a call logged with Symantec and if we ever get an answer, I will post here. It is very strange that some can and some cannot, and the cannot can't do it on any machine they use.

Patrick Kenevan's picture

Hi Duncan,

Can you try the following registry key and restart outlook logged on as the effected user on the machine?

HKEY_CURRENT_USER\Software\KVS\Enterprise Vault\Client

UseSelfInstallFunct = 1

Try manual archiving again.

BlueEchoes's picture

evchaps, the registry entry you posted worked for us but raises another larger issue. Why do we have some users defaulting to HTTP and some users defaulting to DCOM? We have one Exchange Policy that all users are using. We have multiple Provisioning groups that pull from that same single policy. In my Provisional group, some users are using DCOM and some are using HTTP. Could this be a left over from previous versions of EV. We originally installed 7 and took the upgrade path to the latest. We are all using the same EV Outlook Add-On install since we pushed it out via Group Policy. I cannot find a single setting that would point to certain users using DCOM and others using HTTP. Puzzling for sure.

JesusWept3's picture

it could be that you're using Outlook Anywhere / RPC over HTTP or the users aren't being synchronized properly OR they have the lite client only installed (as opposed to the full client)

BlueEchoes's picture

Full client installed, we tested the synch and everything was fine, and we do not user Outlook Anywhere. Ugh.

BlueEchoes's picture

Another interesting tid bit:

When we first implemented EV, we used 3 people for a test for about a month. As I am investigating all this, the 3 original testers are the only one's that actually have this to work. I have gone to 30 users in the last few hours and nobody is able to use it. So it is looking like our entire company is having this issue except for the 3 original users.

JesusWept3's picture

if you could, post us a client log using full logging and it should shed some light