Endpoint Protection Small Business Edition

Dear All;

After i push client install SEP package to all computer in the network. I find out some of the computer is still unmanaged even it already install the client package that i had created. I attempt to reinstall it by copy the package into that computer and run it. but the result is same. Is there any way to fix this problem? i enclosed the scenarios of that cmputer.

Windows: windows 7 home premium
Domain: not join, run on workgroup
Current status: Still is not managed but the SEP version is already the latest version as the others.


Thanks

In SEPM go the required group which the clients needs to connect(SEPM console-->clients).Right click on th group and click on export communication settings.Save this file in appropriate patch and take this file to problematic clients.Rename that file as sylink.xml .Go to start-->run type smc -stop and click ok.Go to \Program Files\Symantec\Symantec Endpoint Protection,remove the sylink.xml file along with its backups.Copy this new file in that location.Go to start-->run type smc -start.

Thanks for the advise, did we need to remove the sylink.dll as well?

Do not remove sylink.dll .Only sylik.xml,sylink.bak,sylink.001..etc...