Endpoint Protection

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  • 1.  CAnnot Open SEPM

    Posted Oct 17, 2012 05:59 PM

    Hello - for the past few days i have not been able to open my SEPM.  Im running ver 12 with a SQL database.  The services keep stopping. 

     

    I log on to the server - try to open the SEPM and get the message that the server is not available contact your administrator.  I go check the services and all the services are started except the SEPM.  I start the service.  I waited a half a hour and tried to log back onto the server.  Got the same message.  Xhecked the servces again and the SEPM service has stopped.  I loked at the event viewer and there is a error that states "the java virtual machine has exited with a error code -1, the services are stopped".

     

    How do i fix this problem?  Any help would be appreciated.

     

    thanks



  • 2.  RE: CAnnot Open SEPM

    Posted Oct 17, 2012 06:26 PM

    Check this KB article:

     

    Event id 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

    http://www.symantec.com/business/support/index?page=content&id=TECH181655



  • 3.  RE: CAnnot Open SEPM

    Posted Oct 17, 2012 07:24 PM

    Could you please download the scm-server-and 0.log of catalina.out \ program files \ Symantec \ Symantec Endpoint Protection Manager \ tomcat \ logs

    Event id 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

    http://www.symantec.com/business/support/index?page=content&id=TECH181655

     



  • 4.  RE: CAnnot Open SEPM
    Best Answer

    Posted Oct 17, 2012 07:32 PM

    Solo,

    Have you checked that there is no issue from the SQL Server database side ?

    eg. Transaction log full, database issue and etc... ?



  • 5.  RE: CAnnot Open SEPM

    Posted Oct 18, 2012 10:01 PM

    Can you post the scm-server-0.log..............



  • 6.  RE: CAnnot Open SEPM

    Posted Oct 19, 2012 10:34 AM

    That was EXACTLY the problem - the SQL database has having an "Issue" with the logs!     THANK YOU SO MUCH!!!



  • 7.  RE: CAnnot Open SEPM

    Posted Oct 19, 2012 07:41 PM

    Cool, I thought so :-)

    glad to be helpful here mate.



  • 8.  RE: CAnnot Open SEPM

    Posted Oct 25, 2012 08:36 AM

    Hello,

     

    what was the issue and how was it fixed. I have the same problem after uppgrading to 12.1 Ru1.

    When trying to connect the database in configuration wizard I also get error Failed to add server.

    And in the logs 

     

    SEVERE: Unknown Exception
    org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Invalid object name 'CONNECTION_TEST'.)
     
     


  • 9.  RE: CAnnot Open SEPM

    Posted Oct 25, 2012 01:57 PM

    Seems that my SQL server was hung on some weird error about the logs.  We rebooted the server twice and it seemd to clear the error and the database connected with no problems.

     

     



  • 10.  RE: CAnnot Open SEPM

    Posted Nov 19, 2012 10:24 PM

    Yes, most of the time we do not realize that if this was an issue with another supporting system, in this case SQL Server :-)