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Cannot Open a Technical Case

Created: 26 Feb 2013 | Updated: 07 Mar 2013 | 3 comments
Visarut Sukmok's picture
Visarut Sukmok
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This issue has been solved. See solution.

Hi Guys,

I got this error while trying to open a technical support case. I am filling all required data with a valid support contract.

CaseOwner_AutoFollowUnFollowCase: execution of AfterInsert caused by: System.DmlException: Insert failed. First exception on row 0; first error: INVALID_CROSS_REFERENCE_KEY, This user cannot follow any other users or records: [] Trigger.CaseOwner_AutoFollowUnFollowCase: line 103, column 1

 

Operating Systems:
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pete_4u2002's picture
pete_4u2002 Symantec Employee
Cannot Open a Technical Case - Comment:26 Feb 2013 : Link

please call up toll free bumber for your region to open a support case and check for any issue with you ID.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Ambesh_444's picture
Ambesh_444 Partner Accredited
Cannot Open a Technical Case - Comment:26 Feb 2013 : Link

Hi,

Please call support for the same.

contact num= 0008004401456

 

Thank& Regards,

Ambesh

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Donald Cook's picture
Donald Cook Symantec Employee
Cannot Open a Technical Case - Comment:27 Feb 2013 : Link

Hello Visarut,

This is a known issue and there is nothing wrong with your account. We are actively working to resolve this issue now. Sorry for the inconvenience. Please give us a call so that we may provide you support. The link below will provide you all technical support and customer service numbers.

Technical Support & Customer Service Numbers
http://www.symantec.com/support/techsupp_contact_phone.jsp

Kind regards
Donald Cook

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