Video Screencast Help

Cannot place a ticket on hold

Created: 09 Oct 2012

Hi,

   Using Hamburger... er... ServiceDesk 7.1.2.   I have tickets that when they click the place on hold, they cannot set a date or time.   They can type in the box.    This seems to happen to tickets placed into Support II.  Thoughts?   Hamburger helper solutions?

 

Thanks,

Jamie