Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Cannot place a ticket on hold

Created: 09 Oct 2012


   Using Hamburger... er... ServiceDesk 7.1.2.   I have tickets that when they click the place on hold, they cannot set a date or time.   They can type in the box.    This seems to happen to tickets placed into Support II.  Thoughts?   Hamburger helper solutions?