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Cannot place a ticket on hold

  • 1.  Cannot place a ticket on hold

    Posted Oct 09, 2012 12:32 PM

    Hi,

       Using Hamburger... er... ServiceDesk 7.1.2.   I have tickets that when they click the place on hold, they cannot set a date or time.   They can type in the box.    This seems to happen to tickets placed into Support II.  Thoughts?   Hamburger helper solutions?

     

    Thanks,

    Jamie