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Cannot put EV manully in backup mode

Created: 19 Sep 2012 | 3 comments

For some reason I cannot put EV manually in backup mode or unclear it. I am having backup issue so I tried it manually and it did not work. Thanks

Comments 3 CommentsJump to latest comment

JesusWept3's picture

can you ping that machine correctly and does it resolve without issue?
also does the machine have firewall enabled?

Rob.Wilcox's picture

Are you doing this from the server itself?  Which version of EV, and on which operating system ?

Jeff Shotton's picture

In addition to what Alex said...

Looks like you have a single server environment and that you are doing this locally...can you confirm?

If not try the local console.

Where we have Storage Service ID %1    I would expect a GUID of the storage service. The storage service GUID in the database should match that on the services registry key of the local machine for the storage service.

Can you run the following in SQL:

Use EnterpriseVaultDirectory

SELECT * from StorageServiceEntry

and post the results.

Also go to HKLM\SYSTEM\CurrentControlSet\Services\EnterpriseVaultStorageService

string ImagePath

and post the value

How do the services look under 'services' when you access the EV console - are they showing 'error' or 'hosted'

Anything happen to trigger this? i.e Server move, Building blocks failover, DR etc?

Regards,

Jeff

Jeff Shotton

Principal Consultant

Adept-tec Ltd

Website: here