Cannot remove or install endpoint

cards410's picture

I am trying to get endpoint running again, but it wont let me remove it because it says there is already a download in operation, and then If I try and repair it, then it says that it cannot be stopped when it appears to not be running what is going on with it?

Andrew Scott's picture

Try killing all the related

Try killing all the related tasks and stopping the services first?

cards410's picture

i cant find any services or

i cant find any services or tasks that would be related to it

Andrew Scott's picture

In Services.msc have you got

In Services.msc have you got :

Symantec Endpoint Protection
Service Name: Symantec Antivirus
(net stop "symantec antivirus")

Symantec Management Client
Service Name: SmcService
(net stop SmcService / Start>Run: "smc -stop"

In Task Manager you will have rtvscan.exe and smc.exe ?

Andrew Scott's picture

Perhaps you could also check

Perhaps you could also check your tamper protection settings incase you have a setting blocking you from stopping the services?

Bijay.Swain's picture

use cleanwipe to remove sep .

use cleanwipe to remove sep . and then scan with nss.exe before installing sep

Vikram Kumar-SAV to SEP's picture

 it is because of

 it is because of liveupdate.Restart the computer then try to un-install again.

Celebrating 2 years as a community member....

Here2Help's picture

Try deleting the following

Try deleting the following folders, if they exist and reboot the machine. Then try reinstalling SEP.

C:\Program Files\Symantec
C:\Program Files\Common Files\Symantec Shared
C:\Documents and settings\All Users\Application Data\Symantec

Let me know if this helps :-)

Regards,
AMOL BHOSALE
SCTS, MCP

Prachand's picture

Try the manual

Try the manual removal

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007073018014248

Prachand Kumar
MCSE-2003 Symantec Technical Specialist (SCTS)

Kenneth T.'s picture

Reinstalling Symantec Endpoint Protection Client

Hi I have uninstalled SEP Client 11 from my Windows XP using the ff guid:

http://service1.symantec.com/SUPPORT/ent-security....

Now I am having a problem installing SEP Client 10. The installation procedures goes fine until the end and prompts me for a scan schedule. But after everything finishes, the program does not appear in my installed programs.

Any help would be appreciated

Bijay.Swain's picture

Try scanning with nss.exe

Try scanning with nss.exe with latest signature. after this install sep.