Cannot restore data from backup tapes.
I`m new here and would like to ask one urgent question about Backup Exec 2010R3.
I need to restore some datas from a backup tape but it failed and returned below error:
Job ended: Thursday, February 14, 2013 at 4:52:20 PM Completed status: Failed Final error: 0xe00084ec - A backup storage read/write error has occurred. If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues. If the storage is disk based, check that the storage subsystem is functioning properly. Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem. You may also want to check any vendor specific documentation for troubleshooting recommendations. Final error category: Backup Media Errors
I have tried to clean the tape drive and reboot the tape drive already but error still occurs.
also, I tried to get backup data from other tapes but the same error occur.
Please help to give me some suggestions as the data is quite important to me. Thank you very much.