Hi,

Was wondering if someone could help with this really annoying issue. We've just upgraded to EV 10.0.2 and are having problems restoring items in Public Folders.

In Outlook, when trying to restore an item in Public Folders the icon changes to pending and then fairly quickly back to archived. Viewing the email by double clicking on it works fine, so it’s just a full restore of the item that doesn’t work.

In the logs on the EV server I'm seeing the following errors:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          30/11/2012 14:08:18
Event ID:      3213
Task Category: Retrieval Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVSERVERNAME.domain.com
Description: 

A RetrievePublicFolderItems request has failed.

Caller: /O=DOMAIN/OU=SITE/cn=Recipients/cn=USERNAME
Public Folder:  

Error: The parameter is incorrect.  (0x80070057)

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.2.0&build=10.0.2.1112&error=V-437-3213

 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault
Date:          30/11/2012 14:08:20
Event ID:      2270
Task Category: Retrieval Task
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      EVSERVERNAME.domain.com
Description:

A queued operation exceeded the retry count and has been discarded

Exchange Public Folder Task for EXSERVERNAME(Retrieval)

Retrieved a [MsgID_RetrievePublicFolderItems (55)] MSMQ message on queue [EVSERVERNAME\Private$\Enterprise Vault Exchange Public Folder Task for EXSERVERNAME 305655120278 R2], but it's retry count [4] exceeds the maximum retry limit [3].

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.2.0&build=10.0.2.1112&error=V-437-2270

Any help would be greatly appreciated.

Cheers...

Matt