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Cannot retieve backup job properties

Created: 30 Jan 2008 • Updated: 22 May 2010 | 1 comment

Can anyone explain why I cannot edit the settings of an existing job that has been working from day one.  This has happened to several of my servers now.  The error is simply "Cannot retieve backup job properties" with no detials at all.

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David F's picture

Possibly the XML used to make up the job schedule has become corrupted. I recommend that you backup your current job and history settings, then delete them, and then re-create your job. You can do this by following the steps listed below:

Backing up your current job and history settings using SEAST utility
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Follow the steps outline in the following technote document in running the SEAST utility to gather job and history files. Verify after performing the steps that *.PQJ and *.PQH files are presented in the support folder.

How to gather the log files for Backup Exec System Recovery from within Windows
http://support.veritas.com/docs/292799

Hot to manually remove job and history files
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(1) In task manager stop VPROTRAY.EXE
(2) In windows Services stop the Backup Exec System Recovery service (i.e. VPROSVC.EXE).
(3) Move or delete the current image files for this client system on the storage location.
(4) Use Windows explorer to remove *.PQJ files located in the \Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\Schedule sub-folder & in the location \Program Files\Symantec\Backup Exec System Recovery\Agent\Schedule
(5) Use Windows explorer to remove *.PQH files located in the \Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\History sub-folder and in the location C:\Program Files\Symantec\Backup Exec System Recovery\Agent\History
(6) In windows Services start the Backup Exec System Recovery service (i.e. VPROSVC.EXE).
(7) Use Windows explorer to start VPROTRAY.EXE located in the \Program Files\Symantec\Backup Exec System Recovery\Agent sub-folder.
(8) Start Backup Exec System Recovery and recreate your backup job.
(9) Verify that image files are being created on schedule without error.

If system still gives you problems in creating a backup job we will need, for starters, to know:

 - The current version/build of BESR you are using.

 - The OS / service pack of the client having this issue.

 - Date of when you where last able to change the schedule without issue on any of the affected system and then a list of the known changes that has occurred common between this an the other affected systems.

Thank you.