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Cannot start SEPM manager and SEPM webserver service

  • 1.  Cannot start SEPM manager and SEPM webserver service

    Posted Oct 26, 2015 07:51 AM
      |   view attached

    Hi everyone , SEPM version is 12.1.6 MP2 running with a SQL instance with another SEPM server in HA . Recently I stopped SEPM service on this service and when i tried to start it again I am getting the following error and service is not starting . I have also rebooted machine but no use . Please tell me how can I fix this ?  OS is Windows Server 2012 and have full admin rights . Screenshot is attached

     

    Thanks 



  • 2.  RE: Cannot start SEPM manager and SEPM webserver service

    Posted Oct 26, 2015 08:15 AM
      |   view attached

    Logs are attached for your review

     

     

    Attachment(s)

    docx
    smc-server.docx   16 KB 1 version


  • 3.  RE: Cannot start SEPM manager and SEPM webserver service

    Posted Oct 26, 2015 08:16 AM
      |   view attached

    Here is Catalina.Out log

    Attachment(s)

    docx
    Catalina.out__1.docx   11 KB 1 version


  • 4.  RE: Cannot start SEPM manager and SEPM webserver service

    Broadcom Employee
    Posted Oct 26, 2015 08:34 AM

    Hi,

    Thank you for posting your query in Symantec community.

    To resolve this issue, add the database user account to the Local Administrators group on the computer on which you have installed SEPM. For more information, see the following Microsoft web page:

    Add a member to a local group
    http://technet.microsoft.com/en-us/library/cc772524.aspx

    Refer this guide: http://www.symantec.com/docs/TECH206435