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Cannot uninstall Backup Exec 2012 from Windows Server 2012

Created: 11 Jun 2013 • Updated: 12 Jun 2013 | 9 comments
This issue has been solved. See solution.

Hi There

When i try to uninstall Backup Exec 2012 from our Windows Server 2012 Server I got an error:

"You cannot install a Backup Exec server or the Remote Administrator on a Windows 8/Server 2012 computer"

We have this problem since we've installed the Service Pack 2 Beta.

How can i uninstall the application??

Thanks for your help

Tobias

Operating Systems:

Comments 9 CommentsJump to latest comment

ZeRoC00L's picture

Since you are using a beta version, you better post your question in the symbeta user forums at http://symbeta.symantec.com

If this response answers your concern, please mark it as a "solution"

CraigV's picture

Hi Tobias,

Check the TN below...MIGHT help you in getting it removed manually:

http://www.symantec.com/business/support/index?pag...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Donald Eady's picture

TobiasEberli

Sorry for your frustrations. I would suggest you speak with Beta support. When you registered and recieved your Beta download you should have been provided with the contact information for Beta support. If you have this handy i would suggest contacting prior to doing any other troubleshooting.

I hope this posting was helpful

  

Larry Fine's picture

I think you are unsupported, so good luck.  I don't think that any version of BE or any beta supports installing on Win2012 yet.  You might be able to uninstall SP2, then uninstall the main product?

If you find this is a solution for the thread, please mark it as such.

ZeRoC00L's picture

Wrong, the beta is supporting Win2012 !

If this response answers your concern, please mark it as a "solution"

CraigV's picture

Wrong, the Beta only supports Win2K12 as a RAWS installation...quote the correct information before -1'ing someone...

https://www-secure.symantec.com/connect/blogs/back...

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

PackMatt73's picture

Hi Tobias

I just checked with the engineering leaders of the beta.  Looks like they have been working with you on this.  Are you back up and running?

TobiasEberli's picture

Hi There

Thanks for your answer. I've recived an answer from Symbeta:
 

1. Make a backup copy of :\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\BeSeqDlgs.dll

2. Copy \BE\WinNT\Install\BEx64\Install\BeSeqDlgs.dll from the BE 2012 SP1a dvd media to :\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\

If you do not have BE 2012 SP1a install media, you can download it from the following location:

https://fileconnect.symantec.com

3. Run maintenance wizard of Backup Exec or uninstall Backup Exec or the functionality that you were unable to perform due to the unsupported platform error message.

4. Copy back the original BeSeqDlgs.dll that you saved to a safe location to :\ProgramData\Symantec\Backup Exec\{017CF375-DCCC-4717-B3A2-F549CE54BDE5}\ Directory.

Uninstallation was successfull.

There's a confusion for me about the Support for Windows Server 2012.
Will Backup Exec 2012 SP2 be a supported platform or not?

We've got now about 4 installations of SP1a and 3 of them are working fine. Theres just one installation with a lot of troubles.

Thank you!!

Tobias

SOLUTION
Colin Weaver's picture

Backup Exec 2012 SP2 was only designed to support remote agent installations on Windows 2012, Full media server installations are out of the scope for SP2. Unfortunately the installer for 2012 and 2012 Sp1a did not block the install on Windows 2012 even though it is unsupported. Which is why when you updated to the SP2 beta test you then started to see problems.

Note: If you have 2012 Sp1a running on WIndows 2012 you remain officially unsupported  even if it appears to be working.

We plan to release full media server support on Windows 2012 in a future full release of Backup Exec (so not by Servcie pack or Hotfix) The current name and release schedule for this future version is unknown at this time.