Video Screencast Help

Cannot uninstall SEP 12 beta client

Created: 13 Jul 2011 • Updated: 14 Jul 2011 | 7 comments
This issue has been solved. See solution.

Hello,

When uninstalling SEP 12 Beta client (Control Panel - Add or Remove Programs), the uninstall process ends with "Error 1921. Service Symantec Real Time Storage Protection (SRTSP) could not be stopped. Verify that you have sufficient privileges to stop system services."

The client is WinXP ServicePack 3, SEP is 12.1.601.4699. I am logged in as a member of local Administrators group.

Could anybody help? Thanks.

Lubos 

Comments 7 CommentsJump to latest comment

Chetan Savade's picture

Hi,

Log a case on web-portal, you will receive a tool to remove SEP client.

How to update a support case and upload diagnostic files with MySupport
 
http://www.symantec.com/docs/TECH71023
 
QuickStart Guide - Create and Manage Support Cases in SymWISE
 
http://www.symantec.com/docs/HOWTO31132

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

P_K_'s picture

Try this

How to uninstall Symantec Endpoint Protection (SEP) client silently using the command line

http://www.symantec.com/business/support/index?page=content&id=TECH105827&locale=en_US

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

Lubos DVORAK's picture

Hi,

Unfortunately it didn't do the trick. It fails to remove the SRSTP service.

Thanks.

Mithun Sanghavi's picture

Hello,

1) Check in the services.msc if the Symantec Endpoint Protection and Symantec Management Client are running properly and in started mode.

2) Could you try restart the client machine and try to uninstall the same again.

3) Try in the Control Panel >> System >>  Hardware >> Device Manager >> Click View >> Click Show Hidden Devices >> Under Non - Plug and Play Drivers >> Check for SRTSP >> Uninstall the same.

 

Hope that works for you!!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
Idimple's picture

Hello,

You can try  CleanWipe uninstall tool to uninstall Symantec Endpoint Protection, and then restart the computer. To obtain the CleanWipe tool, contact Symantec Technical Support

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
theexplorer's picture

Clean wipe 6.3 cannot remove SEP 12 Beta!

Please use the Windows installer Cleanup utility.

This breaks entries with registry and running services. You can delete the files and folders from the file system later.....

Good Luck!

Good Luck!

Lubos DVORAK's picture

      's§ § ů'      Mithun Sanghavi's suggestion (step 3) worked well for me.

I will also ask for the tool to remove SEP client later.

Many thanks to everyone who responded.

Lubos