Hi,

Previous SEP on my client machine to normal. But somehow when I restart My Client Machine and I open the SEP icon, the notification appears "preparing to install". I then open the "services.msc" turns status and SEP does not start the notification appears like this :

Windows could not start the Symantec Endpoint Protection service on Local Computer.
Error 1068: The dependency services or group failed to start.

I made the decision to re-install the SEP, but when I want to uninstall cannot at all. notification always appear like this :

Another program is being installed.
Please wait until that installation is complete, and then try installing this software again.

please give me a solution to solve this issue ! ! !

Thanks,
Fikri Reza

Hi

This could due to virus so please scan the system with Symantec Endpoint Recovery Tool

Regards

use cleanwipe or use the manual uninstall method for removing the existing SEP.

Hi,

Please run latest cleanwipe tool, you will be able to uninstall the same. 

hi,

You can try to use clean wipe tool

New Cleanwipe version is introduced in SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

The latest cleanwipe is RU3

Hello,

In your case, it seems either the Windows Install has gone corrupt OR Installation Package which was created from SEPM may have been corrupted.

Check this Article:

Windows installer is stuck in loop for Installing Symantec Endpoint Protection

http://www.symantec.com/docs/TECH95762

I would suggest you to follow the Manual uninstall Procedure.

Check this Article:

Manual uninstall documents for Symantec Endpoint Protection

http://www.symantec.com/docs/TECH164769

With recent launch of Symantec Endpoint Protection 12.1 RU3, there is a latest version of CleanWipe 12.1.3001.165_RU3_RTM.CleanWipe.zip which is now available with Symantec Technical Support.

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hi,

How can I get this tool ?

thanks.

Hi,

Sorry.. I am using SEP version 11.0, does this still work ?

Thanks,

yes the latest cleanwipe, it will uninstall earlier versions of SEP as well.

Open task manager

kill all the msiexec.exe

or

start -run - taskkill /f /im msiexec.exe

Run the install again. Should work.

HI, 

Using the clean wipe you can uninstall the SEP from your client machine.

To get the clean wipe you may contact the support.

Regards

Ajin

Please update the status..

You should be seeing these symptoms

Windows installer is stuck in loop for Installing Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH95762