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cannot update of client SleS 10 SP3 on 7.1.0.3

Created: 16 Oct 2012 • Updated: 16 Oct 2012 | 1 comment
nounejmak's picture
This issue has been solved. See solution.

i tried to update netbackup client from master server (sun5.10 with netbackup 7.1.0.3)

# bptestbpcd -verbose -client dgf4l200bk
1 1 1
164.26.211.170:38830 -> 5.13.129.25:13724
164.26.211.170:38846 -> 5.13.129.25:13724
PEER_NAME = bkhambk
HOST_NAME = dgf4l200bk
CLIENT_NAME = dgf4l200bk
VERSION = 0x06540000
PLATFORM = linuxS_x86_2.6
PATCH_VERSION = 6.5.5.0
SERVER_PATCH_VERSION = -1.-1.-1.-1
MASTER_SERVER = bkhambk
EMM_SERVER = bkhambk
164.26.211.170:38853 -> 5.13.129.25:13724
#

i started with update, but looks that i cannot do update

the client is sles 10 with sp3 - platform x86 and 32 bit

# /usr/openv/netbackup/bin/update_clients -ForceInstall -Install_Client_Bins -ClientList dblist

There are 1 clients to upgrade.

Do you want the bp.conf file on the clients updated
to list this server as the master server? [y,n] (y) n

The upgrade will likely take 1 to 3 minutes.
Do you want to upgrade clients now? [y,n] (y)
Please be patient.

Updating client dgf4l200bk -- Linux hardware running SuSE2.6.16
        dgf4l200bk: update failed, see /tmp/update_clients.10-16-1244.3606

The update trace can be found in /tmp/update_clients.10-16-1244.3606.
# cat /tmp/update_clients.10-16-1244.3606
        dgf4l200bk Linux/SuSE2.6.16 ...
CLIENT_CMD_SOCK from bpcd = 4
CLIENT_STAT_SOCK from bpcd = 5
BPCD connected
Couldn't read from file /usr/openv/netbackup/version on client dgf4l200bk
Client read errno = 0
bin_net.tar.3606 size = 1536
client_bin.tar.gz size = 94625347
.sizes_client_bin size = 2
NB-Java.tar.gz size = 125302407
.sizes_NB-Java size = 2
extract_java size = 16959
JRE.tar.gz size = 31917478
.sizes_JRE size = 2
nbj.conf.3606 size = 584
PBX.tar.gz size = 4680010
installpbx size = 53874
pddeagent.tar.gz size = 39282803
pdinstall size = 51826
dgf4l200bk.3606 size = 25
move_libs size = 3399
version size = 29
tar size = 373593
.sizes size = 14
client_config size = 76156

Detected an attempt to install incorrect platform and/or
operating system and version client binaries on dgf4l200.
client_config_failed

INF OTHER - EXIT STATUS = 1
EXIT STATUS = 1
 

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Marianne's picture

All Linux 32-bit clients are no longer supported... sorry...

See NBU 7 OS Compatibility List: http://www.symantec.com/docs/TECH76648 
under 'Novell SUSE Linux Enterprise Server - NetBackup Client'.

Warning was clear in NBU 6.5 OS Compatibility list... http://www.symantec.com/docs/TECH70729 :

4. In NetBackup 7; Clients will be supported with 64-bit binaries only.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION