Cannot update content on clients in SEPM v. 11
I have SEPM v. 11.07101.1056 installed on Windows XP Professional and I have it up and running for the most part. However I am unable to update content directly from the SEPM server to my client computers. I was able to initially add the clients to the server console through the Migration and Deployment Wizard and I know they are communicating with each other because they are listed in the clients tab with a green light indicator. I can also run scans on the clients from the SEPM server but I cannot update content. I verified that my Live Update policies were set correctly for both LiveUpdate Settings and LiveUpdate Content. My Communication settings for clients are also set to download policies and content from the management server in push mode. As a test I did try selecting "Use a LiveUpdate server" under my LiveUpdate policy settings and I was actually able to download the latest virus definition content to my clients. I would like to be able to use the management server instead though so I can control it all from the SEPM console. The SEPM console is also receiving all the latest Symantec content as I verified this in the Show LiveUpdate Downloads tab. I am just unable to push the updated content to the clients even though they are communicating. I also tried using a browser to test connectivity to the manager on some of the clients and that test passed. I ran the SEP Support Tool and I did have one error indicating "no applications are using 's configured port 8005 with a state of 'listen'" Port 8765 was listed as being in a state of listen for Tomcat sutdown (SemSvc.exe) so I thought this would be a suitable alternate port. So any help on this matter would be greatly appreciated. Thank you.
Comments
can you post the sylink log
can you post the sylink log from the client machine?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Can you try to clear the old
Can you try to clear the old defintion of that systems and restart the "Symantec Endpoint Protection" & "Symantec Management Client" service.
Try the below link to clear the defintion
http://www.symantec.com/business/support/index?page=content&id=TECH103176&actp=search&viewlocale=en_US&searchid=1320508122368
Regard
AJ
Re: can you post the sylink log
Below is the information in the sylink file from one of the clients....I took out my IP address and computer name info and just put "IP Address here" and "Computer name here" respectively.
<?xml version="1.0" encoding="UTF-8"?>
<ServerSettings DomainId="1E01139C955A01670104D976532E8A51" NameSpace="rpc">
<CommConf>
<AgentCommunicationSetting AlwaysConnect="1" CommunicationMode="PUSH" DisableDownloadProfile="0" Kcs="E89952F8A431AFFA6E86F58D4F97D687" PushHeartbeatSeconds="300" RandomizationEnabled="1" RandomizationRange="300" RememberCurrentGroup="0" RememberCurrentPolicyMode="0" UploadCmdStateHeartbeatSeconds="300" UploadLearnedApp="0" UploadLogHeartbeatSeconds="300" UploadOpStateHeartbeatSeconds="300"/>
<ServerList Name="Default Management Server List for My Site">
<ServerPriorityBlock Name="Priority1">
<Server Address="IP Address here" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1"/>
<Server Address="Computer name here" HttpPort="8014" HttpsVerifyCA="0" VerifySignatures="1"/>
</ServerPriorityBlock>
</ServerList>
<ServerCertList>
<Certificate Name="Computer">MIICOzCCAaSgAwIBAgIETyxmIjANBgkqhkiG9w0BAQUFADBiMQswCQYDVQQGEwJVUzELMAkGA1UE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</Certificate>
</ServerCertList>
<LogSetting MaxLogRecords="100" SendingLogAllowed="1" UploadProcessLog="1" UploadRawLog="1" UploadSecurityLog="1" UploadSystemLog="1" UploadTrafficLog="1"/>
</CommConf>
</ServerSettings>
Appoximately how may lients
Approximately how may clients you have?
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Re: Appoximately how may clients
I have 8 presently in a test group while I try to configure it. I will eventually have 25 clients in total. I know XP can only push to 10 clients at a time so I purposely have less than 10 at the moment for testing purposes.
actually you have copied from
actually you have copied from sylink.xml, can you post the sylink log?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Re: Sylink Log
Sorry about not posting the correct file. Below is what I believe you need and it's rather long...hope this helps. **Removed log file info as the information no longer needed to be posted**
do let know if this link
do let know if this link helps
After migration to 11.0 RU7 clients are not updating or connecting - Sylink.log 500 internal server error
http://www.symantec.com/business/support/index?page=content&id=TECH168828
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Re: do let know if this link
That worked. I followed the steps on the link and the clients have updated now via the SEPM server. Thanks so much for helping on this matter.
Glad we could be of help :-)
Glad we could be of help :-)
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
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