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Cannot update definitions for Symantec Endpoint Protection Manager

Created: 23 Apr 2013 • Updated: 23 Apr 2013 | 14 comments

I downloaded the .jdb file and followed the solution as discribed in "How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file"

 

The file that I placed in the folder "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming" starts off correctly but after a few minutes the file is changed from vd3d2e03.jdb to vd3d2e03.jdb.err

Please help as my system does not have internet connections and need to keep up to date.

 

Thanks

Operating Systems:

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.Brian's picture

Do you have enough disk space?

What version of SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

Try removing the old defs manually as they may be corrupted

http://www.symantec.com/docs/TECH166923

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Stan Hamilton's picture

in the SesmLu.log, line item reads "04/23 12:43:41 [0884:0648] ERROR       SesmLu Failed to copy some files, so the jdb/vdb file may be tampered. Returning Fail. DefUtils Status: DU_E_FILES_SKIPPEDat SesmLu.cpp[520]"

Rafeeq's picture

if you have firewall the jdb may not have downloaded properly

there are 32 and 64 bit versions of jdb , have you downloaded the correct one?

W007's picture

Hello,

Why you are manually update Virus Defination ?

May be Virus defination are corrupted so follow below artical and clear old defination

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

http://www.symantec.com/docs/TECH166923

The Symantec Endpoint Protection Manager does not update virus definitions successfully through LiveUpdate

http://www.symantec.com/docs/TECH183178

 

Check this artical and other link also

How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SebastianZ's picture

Have a look for recommendations how to cleanup corrupted defs from SEPM Manually:

https://www-secure.symantec.com/connect/articles/h...

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

Article:TECH166923  |  Created: 2011-08-11  |  Updated: 2012-06-16  |  Article URL http://www.symantec.com/docs/TECH166923

 

Ambesh_444's picture

Hello,

Please try with below given article, I hope you will be solve your issue.

http://www.symantec.com/business/support/index?page=content&id=TECH102607

http://www.symantec.com/business/support/index?page=content&id=TECH104363

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

technical_specialist's picture

Have you check and tried my above comment?

What is the status of your issue?

Stan Hamilton's picture

OK, just back after a time off (medical) and I still have the same issue (as noted in my issue).

None of my servers have internet access so use the .jdb route. I checked out your answer and that is used for Live Update which we do not use.

Is there a tool that I can run to get more information related to my issue to correct? I tried going through customer service but get a chap from "SOMEWHERE" that talks from a script and keeps asking the same questions over and over.

Thanks, Stan

SameerU's picture

Hi

Repair the Symantec Endpoint Protection Manager

Regards

 

Rafeeq's picture

Good to repair the SEPM from add/remove programs, this would sometimes re-establish liveupdate component with SEPM. try downloading the new JDB ( many issues got resolved by that) and place it in incoming folder