Endpoint Protection

I downloaded the .jdb file and followed the solution as discribed in "How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file"

The file that I placed in the folder "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming" starts off correctly but after a few minutes the file is changed from vd3d2e03.jdb to vd3d2e03.jdb.err

Please help as my system does not have internet connections and need to keep up to date.

Thanks

Do you have enough disk space?

What version of SEPM?

Ver 12.1

in the SesmLu.log, line item reads "04/23 12:43:41 [0884:0648] ERROR       SesmLu Failed to copy some files, so the jdb/vdb file may be tampered. Returning Fail. DefUtils Status: DU_E_FILES_SKIPPEDat SesmLu.cpp[520]"

if you have firewall the jdb may not have downloaded properly

there are 32 and 64 bit versions of jdb , have you downloaded the correct one?

Hello,

Why you are manually update Virus Defination ?

May be Virus defination are corrupted so follow below artical and clear old defination

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

http://www.symantec.com/docs/TECH166923

The Symantec Endpoint Protection Manager does not update virus definitions successfully through LiveUpdate

http://www.symantec.com/docs/TECH183178

Check this artical and other link also

How to Configure the Proxy settings in the Symantec Endpoint Protection Manager (SEPM) 12.1

https://www-secure.symantec.com/connect/articles/how-configure-proxy-settings-symantec-endpoint-protection-manager-sepm-121

Try removing the old defs manually as they may be corrupted

http://www.symantec.com/docs/TECH166923

Have a look for recommendations how to cleanup corrupted defs from SEPM Manually:

https://www-secure.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions.

Check the below thread as a similiar error

https://www-secure.symantec.com/connect/forums/sepm12-jdb-getting-convert-jdberr-after-few-seconds#comment-6294301

Hello,

Please try with below given article, I hope you will be solve your issue.

http://www.symantec.com/business/support/index?page=content&id=TECH102607

http://www.symantec.com/business/support/index?page=content&id=TECH104363

Hi

Reinstall Liveudpate

Regards

Have you check and tried my above comment?

What is the status of your issue?

Hi

Repair the Symantec Endpoint Protection Manager

Regards

OK, just back after a time off (medical) and I still have the same issue (as noted in my issue).

None of my servers have internet access so use the .jdb route. I checked out your answer and that is used for Live Update which we do not use.

Is there a tool that I can run to get more information related to my issue to correct? I tried going through customer service but get a chap from "SOMEWHERE" that talks from a script and keeps asking the same questions over and over.

Thanks, Stan

Good to repair the SEPM from add/remove programs, this would sometimes re-establish liveupdate component with SEPM. try downloading the new JDB ( many issues got resolved by that) and place it in incoming folder