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Cannot upgrade from 10.0.3 --> 10.5.0-11

Created: 16 Dec 2013 | 7 comments

Dear whom may concern,

I have received an information to upgrade to 10.5.0-11 from SMG.

When I press "View Description Button" ,it do not show any information in the popup screen (Update Description), they are blank!!!

And I try to press 'Download Only' or 'Install', they display message below. 

"Please read the corresponding description before continuing with the software update."

How I can do ?

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Dogan Akyildiz's picture

Use Internet Explorer and chose the version which is you want to download and click "View Description" and than you can download or install ...

Dogan Akyildiz's picture

also you can use the command line for upgrade .

login as admin first command "update list " and than copy update number  .

for specify version number you can use this command "update install 10.5.0-11 " 

for monitor "tail -f "update.log"

important note : When you run install command the license agreement will shown use space bar for pass don't use "enter" cause default section is "no" if you uses enter u'll be decide . 

Souza-SymcEngineer's picture


First of all You can try using another browser or migrate using the prompt CLI 

But the problem is that You can't see the progress using the CLI window


cemilebaşak's picture


If you use internet explorer 11 you may faced this problem. Can you please test via a nother browser or ie 9 or 10.

Or you can do our upgrade via CLI

You run update install or first update download then update install.


Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

Rod-LR's picture

The view description is mandatory yet it does not work.

Tried Chrome version 33  IE 8, and Firefox 27.01.

Scanner updated just fine, scanner / control just says Gathering Infrmation, Version: 10.5.1-2 and blank description. Which will not allow the upgrade.

Symantec, step up and fix this please.


Rod-LR's picture

Please read the corresponding description before continuing with the software update.

Cannot get past this!