Endpoint Protection

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  • 1.  Can't able to access the SEPM

    Posted Aug 20, 2014 11:47 PM
      |   view attached

    Dear Friends,

                            I have windows server configured under D drive. Now my windows server drive gets formatted. While accessing thr D drive it shows drive not accessible. Not enough space to access. But there is 2000 symantec clients are connected in that server now no one is in the SEPM. In this case what can i do? Kindly help me on that as soon as possible. Here i attach the screen shot of the error on the windows server.

     

    Regards,

    SIMBHU

                         

    Attachment(s)

    docx
    symantec error.docx   70 KB 1 version


  • 2.  RE: Can't able to access the SEPM

    Posted Aug 20, 2014 11:54 PM

    As per error your hard disk are corrupted.

    What exact SEPM version are you using ? Do you have take SEPM backup ?

    If you have OLD backup follow below steps

    Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

    Article:TECH160736 | Created: 2011-05-24 | Updated: 2014-07-22 | Article URL http://www.symantec.com/docs/TECH160736


  • 3.  RE: Can't able to access the SEPM

    Posted Aug 20, 2014 11:59 PM
    Have you create the databackup on another drive or system? Have you tried to restart system for check wether it work or still same? Follow the disaster recovery if restart not work.


  • 4.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 05:13 AM

    Hi James007,

     

                  We didn't do any backup for that.

                 SEPM version 12.1.2 is running.

                 We don't have any old back up. We are tried with restarting the server also but it doesn't work.

     

    Help me on this...

     



  • 5.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 05:20 AM

    If you don't have old backup you can reinstall fresh SEPM server and restore sep client communication.

    Restoring communication to Symantec Endpoint Protection clients with a new Sylink.xml file

    Article:TECH106288 | Created: 2008-01-17 | Updated: 2012-06-07 | Article URL http://www.symantec.com/docs/TECH106288

    How to restore/retain client-server SEP communication using custom installation settings without having to use the sylink drop tool on SEP 12.1

    Article:TECH173377 | Created: 2011-11-01 | Updated: 2012-07-28 | Article URL http://www.symantec.com/docs/TECH173377

    Restoring client communications without a database backup

    Article:HOWTO26639 | Created: 2010-01-08 | Updated: 2010-01-15 | Article URL http://www.symantec.com/docs/HOWTO26639


  • 6.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 05:47 AM

    Dear Sir,

                 Will check with the customer and get you back. Because it is highly difficult to install new client packages on each client machine. 2000 users around India. So alternate solutions. If they didn't have option means will go for it.



  • 7.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 05:49 AM

    What Exact SEPM version are you using ?

    You don't need to install SEP client package all SEP client just replace sylink.xml and all sep client are showing in SEPM version.



  • 8.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 07:30 AM

    Dear James,

           Ya fine sir. Will get back to you tommorrow with customer reply.



  • 9.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 07:37 AM

    If that server is not work then you can install the new SEPM server against it.

    Create the policy according to the requirement.

    Export the sylink file from that server and replace it to all clients for the communication

    How to change the sylink.xml file in Symantec Endpoint Protection (SEP) 12.1

    Article:TECH157585  |  Created: 2011-04-07  |  Updated: 2014-07-24  |  Article URL http://www.symantec.com/docs/TECH157585

     Restore the client server communication with deployment

    Restoring client-server communications with Communication Update Package Deployment

    Article:HOWTO81109  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO81109


  • 10.  RE: Can't able to access the SEPM

    Posted Aug 21, 2014 07:53 AM

    Ok we will waiting for your revert.

    If you are using SEP 12.1 RU2 or above version,you can use reset client communication as per below articles.

    https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

    Restoring client-server communications by using a client installation package

    http://www.symantec.com/docs/HOWTO80762