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Can't access dropbox site

  • 1.  Can't access dropbox site

    Posted Jul 15, 2014 11:17 AM

    From about two days, I can't access https://www.dropbox.com from only one machine (Windows server 2003 R2 machine) while from all other clients in the same Windows domain I can access the same site without issue.

    I've repeated the access via Chrome and I.e. 8 with the same result:

    Chrome:

    Chrome.png

    I.e. 8

    I.e. 8.png

    I haven't no firewall that block any IP, protocol, etc...

    Any idea



  • 2.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:20 AM

    Does have you try different user ID ? have you clear Old IE Cashes ?

    Does you have try disabled SEP client ? What SEP feature do you have installed ?



  • 3.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:24 AM

    Check your traffic log, do you have a firewall rule in place to block traffic over 80/443?



  • 4.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:33 AM

    Even if I change user is the same.

    Because is a server machine I've installe only Antivirus and Antispyware protection.

    Even if I empty cache on I.e. or chrome, nothing change.



  • 5.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:34 AM

    I've just checked firewall logs:

    no ports are blocked in anyway



  • 6.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:37 AM

    And if you disable SEP it works?



  • 7.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:38 AM

    Worked before SEP was installed?



  • 8.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:39 AM

    No, even if I disable SEP I've the same issue



  • 9.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:41 AM

    That Issue are not related to SEP Client.

    Does machine having full internet access ?



  • 10.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:42 AM

    Ok, so it's not SEP related...

    Do you have an IP address? Can you ping www.example.com?



  • 11.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:42 AM

    Yes.

    Without restrictions

     



  • 12.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:44 AM

    Try navigating to a non-SSL website such as http://www.example.com

    Do you have a firewall or proxy in place at your gateway? Can you get to any other websites or are all blocked?



  • 13.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:46 AM

    Yes I can ping all ip address (and www.dropbox.com too)



  • 14.  RE: Can't access dropbox site

    Posted Jul 15, 2014 11:47 AM

    And you can navigate to some other site other than drop box?



  • 15.  RE: Can't access dropbox site

    Posted Jul 16, 2014 06:59 AM

    Problem solved!

    I've just uodated the Windovs 2003 Server machine via Windows Update (only Critical updates) and, now, I can access dropbox site without any issue.

    Tanks to all.