Endpoint Protection

 View Only

  • 1.  Can't add new policies, get a "Console Error" message

    Posted Sep 29, 2009 11:29 AM
    I have upgraded the SEPM to RU5, and everything is working fine aside from not being able to add new policies. When I click the add button, I receive a "Console Error" message. I can copy, export, and import all day long. Anyone else seen this?


  • 2.  RE: Can't add new policies, get a "Console Error" message

    Posted Sep 29, 2009 11:30 AM
    Greetings,

    You able to post a screenshot of the error?

    Also, could you paste the contents of C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\scm-server-0.log?


  • 3.  RE: Can't add new policies, get a "Console Error" message
    Best Answer

    Posted Sep 29, 2009 11:42 AM


    Hi,

    If you are getting this error, please do the following:

    go to Start->run-> type %temp% click ok

    Empty this folder for the temporary files. Once that is done, re-start the SEPM service and login to SEPM

    Let us know if this method is able to solve your issue.

    Best,
    Aniket




  • 4.  RE: Can't add new policies, get a "Console Error" message

    Posted Sep 29, 2009 11:46 AM
    Thank you for the quick response!


    2009-09-25 14:18:30.046 SEVERE: ================== Server Environment ===================
    2009-09-25 14:18:30.062 SEVERE: os.name = Windows 2003
    2009-09-25 14:18:30.062 SEVERE: os.version = 5.2
    2009-09-25 14:18:30.062 SEVERE: os.arch = x86
    2009-09-25 14:18:30.062 SEVERE: java.version = 1.6.0_14
    2009-09-25 14:18:30.062 SEVERE: java.vendor = Sun Microsystems Inc.
    2009-09-25 14:18:30.062 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
    2009-09-25 14:18:30.062 SEVERE: java.vm.version = 14.0-b16
    2009-09-25 14:18:30.062 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jdk\jre
    2009-09-25 14:18:30.062 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
    2009-09-25 14:18:30.062 SEVERE: java.user = null
    2009-09-25 14:18:30.062 SEVERE: user.language = en
    2009-09-25 14:18:30.062 SEVERE: user.country = US
    2009-09-25 14:18:30.062 SEVERE: scm.server.version = 11.0.5002.333
    2009-09-25 14:18:34.343 SEVERE: ================== StartClientTransport ===================
    2009-09-25 14:18:34.734 SEVERE: Schedule is started!

    ConsoleError.jpg


  • 5.  RE: Can't add new policies, get a "Console Error" message

    Posted Sep 29, 2009 11:50 AM
    Emptying the temp files worked. Thank you both for the assistance!


  • 6.  RE: Can't add new policies, get a "Console Error" message

    Posted Jan 07, 2010 12:36 PM
    Hello  Aniket,

    I had similar similar situation after upgrading to RU5, got "console error" while trying to add any policy.  But with your suggestion it worked.   Great!

    I will appreciate if you can help us understand the reason.

    Best wishes!