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Can't Cleanly wipe previous SEP installations

Created: 28 Oct 2013 | 13 comments

Had an older version of SEP 11
Tried to Cleanwipe, fails everytime
I cannot install the newest version.
I tried to wipe it out of the registry but still I cannot remove it
Windows 64 Bit system

Help

Operating Systems:

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The Conquistador's picture

I am currently running the NPE. I hope it does something.

Mithun Sanghavi's picture

Hello,

Are you using the Latest version of CleanWipe?

I would suggest you to Either use the Latest version of CleanWipe 12.1.3001.165_RU3

OR

simply (incase of migration) migrate the SEP 11.x client to the Latest version of SEP 12.1. This would uninstall the older verison of SEP 11.x

OR

You can SEPPrep to uninstall the older version of SEP.

OR 

Follow the Manual uninstall steps.

Methods for uninstalling Symantec Endpoint Protection

For this Latest version of CleanWipe Utility, I would recommend you to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

Can you please give me the information to DL the latest CW util?

The one I have is from June 2013.

Mithun Sanghavi's picture

Hello,

Is that CleanWipe 12.1.3001.165_RU3_RTM.CleanWipe.zip?

If not, For this Latest version of CleanWipe Utility, I would recommend you to Create a Case with Symantec Technical Support.

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

NPE is stuck removing the risk, it's been doing that for an hour. This is annoying

Rafeeq's picture

Is that machine infected?

I would try to install SEP 11.x again, then remove it from add/remove programs. If you running it on rdp session make sure you are on the console session.

Mithun Sanghavi's picture

Hello,

W32.Xpiro.D is a virus that infects executable files and steals information from the compromised computer. 

http://www.symantec.com/security_response/writeup.jsp?docid=2011-031108-4407-99

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

The Conquistador's picture

I was able to get the latest version of SEP installed and it found that just about EVERYTHING was infected. It was cleaning and cleaning non-stop. I ran the NPE, but I think it compromised the NIC settings, once I did  I was no longer able to access that laptop.

The Conquistador's picture

Machine needed to be reimaged, too much damage and the NPE made things worse.