Can't connect to BE server

Created: 15 Jan 2013 | 8 comments

TRP

Hi all :)

Odd problem has just cropped up. All of a sudden when I try to open BE 2012 (on the actual BE server) it asks for logon credentials.

Nothing has changed regarding this and when I type in the appropriate creds I then get a "could not connect to server" error and under additional info it says that the BE management service was unable to start... although it and all the BE services are started.

Anyone know what might be causing this?

thanks

Tracy

Discussion Filed Under:

Backup and Recovery, Backup Exec - 2012, Backup Exec, Error messages

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Backup_Exec Symantec Employee Accredited

Can't connect to BE server - Comment:15 Jan 2013 : Link

As you have not given any error for management service why it is not starting ,I would request to given the error message in event viewer once by going to application tab and system tab.

Have you tried restarting the server once and then checked

If the error in event viewer is come thing similar the would request you to open a case with Symantec as this issue is been still investigated

the Application event log also contains an Event ID 0 message: "BackupExec Management Service startup in EXCEPTION mode"

http://www.symantec.com/docs/TECH188675

http://www.symantec.com/docs/TECH195492

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

TRP

Can't connect to BE server - Comment:15 Jan 2013 : Link

good thinking :)

event viewer error for BE management service:

Event Type: Error

Event Source: Backup Exec Management

Event Category: None

Event ID: 0

Date: 16/01/2013

Time: 9:58:40 a.m.

User: N/A

Computer: SERVER4

Description:

An exception occured starting Backup Exec Management Service:

System.ApplicationException: Failed to connect to the database.

at BackupExec.Management.Components.DataAccess.DataAccessManager.Init(String configFile)

at BackupExec.Management.Components.Common.ComponentBroker.Init()

at BackupExec.Management.Server.ServerCommon.Start()

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

pkh Trusted Advisor

Can't connect to BE server - Comment:15 Jan 2013 : Link

Make sure that the BE SQL instance BACKUPEXEC and all the BE services are started. If the BE SQL instance is not started up, the BE services will not start.