Can't connect to internet since downloading Symantec
I was offered a free download of Symantec through my graduate program, and downloaded it onto my boyfriend's HP laptop since I have a Mac and no security issues. He has not been able to connect to the internet since. I have tried every method of troubleshooting I can think of, but I'm just not that PC-savvy. Unfortunately neither the guy at Radioshack (where he bought the computer) nor HP tech support can figure out the problem. Both are blaming it on symantec, so I uninstalled it for him. He still can't get online. I've turned his firewall off, that did nothing, I turned it back on that did nothing. I've restarted the computer after each attempt to change whatever settings, but to no avail. The most frustrating thing is that he is connected to our wireless network and the connection is strong with all bars- he just can't get the browser to connect to the internet. The guy at RS told him to re-install his browser- but how? He can't get online to download the install file. Does anyone else know what to do? This is just as big of a headache as dealing with a virus.