Hello all,
I have been having a problem with SEE where I cannot decrypt files even when I use the correct password. Here is the scenario, I had a work laptop that used SEE so any files saved to an external hard drive would automatically encrypt. When opened on a different machine not using SEE, the user would have to enter a password to decrypt. I use the default password so all files encrypt with a single password rather than creating a password every time files are saved.
I have only created one default password and have never changed it, to this point. About one month ago, I saved some files and while I was trying to decrypt a couple files and couldn't remember the password. Finally, I was able to decrypt the files as I remembered the password. About one week later, I was at a client and wanted to give him a file using my thumb drive. The password did not work. I logged in and changed it to the exact same password, re-saved the file, and gave it to the client. The password worked correctly.
When I left my previous company about 2 weeks after this incident, I had a bunch of resources I saved to a couple different external hard drives. When I tried to decrypt the files on my new work computer, I am again receiving the error that I am entering an incorrect password. There is no question that I am entering the correct password. One of my close friends (and colleague at the former company) is an information security expert (I am an IT auditor) and I shared this scenario with him. He has had the same problem. He told me he has had to change the password every time before he saves any files otherwise the password will not work when decrypting.
What is the problem here? Why does this happen? How can I recover my information now that I do not have access to the computer or administrative side of SEE? The loss of these resources will be devastating to me as it will take a huge amount of time to recover these assets.
Thanks in advance,
AS