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Can't delete some administrator accounts in SEPM

  • 1.  Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 10:55 AM

    We have two SEPM administrator accounts that will not delete and cannot be edited. SEPM version is 12.1.4023.4080 running on Windows Server 2008 R2. When the account is clicked this pop-up error appears:

    The administrator account "accountname" does not exist in this installation.

    doesnotexist.png

    After clicking OK the account disappears. When the Administrators page refreshes the account reappears.

     

    Thanks



  • 2.  RE: Can't delete some administrator accounts in SEPM
    Best Answer

    Posted Apr 24, 2014 10:57 AM

    Login in with Admin account and try removing



  • 3.  RE: Can't delete some administrator accounts in SEPM
    Best Answer

    Posted Apr 24, 2014 10:57 AM

    Have you try default administrator account ? Does Account AD authentication account ?



  • 4.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 11:14 AM

    Thanks for the responses. I tried the Admin account in SEPM and also tried the local Windows server Administrator in case this was a SQL issue. Same error. I don't know if the accounts were AD integrated but it is possible. We have a main server that replicates to two more servers. I also tried deleting the accounts on each server.



  • 5.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 11:17 AM

    Seems like something is "stuck" in the DB. Perhaps a call to support may be needed so they can determine the root cause.



  • 6.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 11:30 AM

    I think you had AD interegrated earlier, removed it but these accounts exist in SEPM. Can you do a search if these accounts exist  AD?



  • 7.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 01:48 PM

    They were deleted from AD months ago. No idea what they were. I'll submit a ticket next week and post the solution here. Thanks!



  • 8.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 24, 2014 03:08 PM

    Hello, 

    Are you able to edit the user name or change the password?

    Regards

    Ajin

     



  • 9.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 28, 2014 02:20 PM

    Hello Ajin,

     

    I am not able to edit the user. That message pops up before editing.

     

    I am about to open a ticket.

     

    Thanks!



  • 10.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 30, 2014 08:43 AM

    Update: Symantec does not have a solution and it isn't important enough to spend the time on a remote session. I submitted a split for the first two responses. Thanks!



  • 11.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 30, 2014 08:48 AM

    Thanks for update Texas84



  • 12.  RE: Can't delete some administrator accounts in SEPM

    Posted Apr 30, 2014 08:51 AM

    Thank you