Client Management Suite

I have a server that i want to be a package server.

I have installed the agent and whenever it tries to download a package the log looks like below ( in this case the inventory package)

I don't like the "Error note: UncTransfer::CreateTargetFile error. Failed to create directory"

The agent was installed to a non default location like x:\WINAPPS\Altiris, could that have something to do with it?

Anyone ever see this error before?

Any help os most appreciated

Altiris 7.5 SP

Thanks,

Ray Gallo

/request>
]]>
</event>
<event date='11/06/2014 14:02:55.7260000 -05:00' severity='4' hostName='fob56' source='PackageManager' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64494468' >
  <![CDATA[GetServerLists: Local codebase(s) have not been received from NS. Trying to get it from local PS...]]>
</event>
<event date='11/06/2014 14:02:55.7260000 -05:00' severity='4' hostName='fob56' source='PackageManager' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64494468' >
  <![CDATA[GetPackageLocalSources: Local package server not found]]>
</event>
<event date='11/06/2014 14:02:55.7410000 -05:00' severity='4' hostName='fob56' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64494484' >
  <![CDATA[Download Snapshot: \\xxxx\PkgSvrHostC$\{87AB3970-9488-458C-B177-3EC73E09DA1E}\snapshot.xml]]>
</event>
<event date='11/06/2014 14:03:03.4760000 -05:00' severity='1' hostName='fob56' source='NetworkOperation' module='AeXNetComms.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502218' >
  <![CDATA[Operation 'Get File' failed. 
Protocol: smb 
Host: \\xxxx 
Port: 0 
Path: \\xxxx\PkgSvrHostC$\{87AB3970-9488-458C-B177-3EC73E09DA1E}\snapshot.xml 
Http status: 0 
Secure: No 
Id: {00000000-0000-0000-0000-000000000000} 
Error type: Network error 
Error result: 0x80070057 
Error code: 0 
Error note: UncTransfer::CreateTargetFile error. Failed to create directory 
Error message: The parameter is incorrect]]>
</event>
<event date='11/06/2014 14:03:03.4910000 -05:00' severity='1' hostName='fob56' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502234' >
  <![CDATA[Download Snapshot failed: The parameter is incorrect (-2147024809)]]>
</event>
<event date='11/06/2014 14:03:03.4910000 -05:00' severity='1' hostName='fob56' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502234' >
  <![CDATA[Error while downloading package: The parameter is incorrect (0x80070057)]]>
</event>
<event date='11/06/2014 14:03:03.4910000 -05:00' severity='4' hostName='fob56' source='PackageManager' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502234' >
  <![CDATA[GetServerLists: Local codebase(s) have not been received from NS. Trying to get it from local PS...]]>
</event>
<event date='11/06/2014 14:03:03.4910000 -05:00' severity='4' hostName='fob56' source='PackageManager' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502234' >
  <![CDATA[GetPackageLocalSources: Local package server not found]]>
</event>
<event date='11/06/2014 14:03:03.5070000 -05:00' severity='1' hostName='fob56' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502250' >
  <![CDATA[Error while downloading package: No connection to server (0x80004005)]]>
</event>
<event date='11/06/2014 14:03:03.5070000 -05:00' severity='4' hostName='fob56' source='DownloadQueue' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502250' >
  <![CDATA[Retry package: id={87AB3970-9488-458C-B177-3EC73E09DA1E} delay=360 secs at=11/6/2014 2:09:03 PM causedDelay=1 earliestRetryTime=
]]>
</event>
<event date='11/06/2014 14:03:03.6320000 -05:00' severity='4' hostName='fob56' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502375' >
  <![CDATA[End download for package: Inventory Plug-in for Windows Package {87AB3970-9488-458C-B177-3EC73E09DA1E}. Status: retrying]]>
</event>
<event date='11/06/2014 14:03:03.6320000 -05:00' severity='4' hostName='fob56' source='SWDAgent' module='smfagent.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64502375' >
  <![CDATA[End download for package: {87AB3970-9488-458C-B177-3EC73E09DA1E}.]]>
</event>
<event date='11/06/2014 14:05:42.7840000 -05:00' severity='4' hostName='fob56' source='PackageDelivery' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64661531' >
  <![CDATA[Begin download for package: Windows x86 Software Update Plug-in Package {D0926529-2D08-446D-BFB2-6F0399703DAE}]]>
</event>
<event date='11/06/2014 14:05:42.7840000 -05:00' severity='4' hostName='fob56' source='SWDAgent' module='smfagent.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64661531' >
  <![CDATA[Begin download for package: {D0926529-2D08-446D-BFB2-6F0399703DAE}.]]>
</event>
<event date='11/06/2014 14:05:42.8000000 -05:00' severity='4' hostName='fob56' source='PackageDownload' module='AeXPackageDelivery.dll' process='AeXNSAgent.exe' pid='5372' thread='5748' tickCount='64661546' >
  <![CDATA[Download package sources from: http://xxx/Altiris/NS/Agent/GetPackageInfo.aspx?xml=<request resource="{599EF7C5-628E-4B86-B6C0-3A393610EDD7}" version="1" type="codebases" compress="1" totalTime="9">
<packages>
    <package guid="{D0926529-2D08-446D-BFB2-6F0399703DAE}"/>
</packages>
<addresses>
    <address ip="xxxx"/>
</addresses>

I don't beleive "Program Files" have any affect here, neither the custom location. SMA and PS are working from default and any custom locations as well.

I beleive here are problems with connectivity to PS or the accessing the drive. Too less logs are provided in order to make an exact decision. From what is provided I see that this is an agent and it can't download the snapshot file from the Package Server. Since this agent got the PS codebases - means PS do have the package downloaded and Ready, and status updated on the Notification Server. The error is "0x80070057" which means "The parameter is incorrect". This error appears when creating a file with invalid name/path, or disk operation fails by other reason.

What you can try to do:
1. Check that target location is OK (ACL permissions, ability to create files on it). For SMA, the SYSTEM user should have full access to this location. According to your logs it will be something like: "x:\WINAPPS\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{87AB3970-9488-458C-B177-3EC73E09DA1E}\
2. Delte the package artifacts from this agent (the GUID folder mentioned in point 1) and try to download the package again.
3. Check whether HTTP/HTTPs transfer is working OK from that Package Server. Althought the methods of getting the package are different for HTTP and UNC, the target location is always the same. So if HTTP is working then the problem is not with the local Agent and it's custom location, but rather with UNC access to PS.
P.S. Could happen that you will need to reset server profiles through SMA Diagnostics window, since if too many errors will be stored for UNC path of the PS, it won't be selected by SMA anymore while next download attempts.