Endpoint Protection

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  • 1.  Can't download new versions via http

    Posted Dec 21, 2009 03:07 AM
    When i try to download new version via http (not via java download manager), i get Authorization Required page, though it never asks for a password until i click Beginning Download button. Same with Firefox and IE8. I only enter my product serial when connecting to FileConnect.


  • 2.  RE: Can't download new versions via http

    Posted Dec 21, 2009 03:11 AM
    It should not ask you for the password
    clear browser data and try again.
    if that does not work, may be you need to get your serial number checked. Symantec Employees or admin can help you out with That.
     


  • 3.  RE: Can't download new versions via http

    Posted Dec 21, 2009 03:17 AM
    Try the FTP option and see if that works


  • 4.  RE: Can't download new versions via http

    Posted Dec 21, 2009 03:47 AM
    Java download is working, so my serial number probably is ok. In fact, i think it won't let me in at all if my serial is wrong. What browser data to clean up exactly? I can only think of cookies. Though i havent logged in for months, so they probably should be expired. And i have never logged with IE and it didnt worked either, so it's not a browser data i think. I don't see FTP option. And i prefer to use my own download manager.


  • 5.  RE: Can't download new versions via http

    Posted Dec 26, 2009 01:10 AM

    HTTP Download:

    Although the HTTP download allows for only one file to be selected for download at a time, it is a browser controlled download, and as such does not use the Java Runtime Environment or require the installation of any applets on your computer. The HTTP download uses HTTP 1.1 allowing browsers to resume an interrupted download in most cases. This method does, however, require that cookies be enabled, to transmit an encrypted hash code to the download server. Without this code, your download will fail.
     
     
    The Managed Download:

    If you wish to begin downloading multiple files at the same time, this method allows you to select as many files as you wish, begin the download, and go on to other areas of business. The process requires that a Java Applet be installed on your machine that manages the download process, so that when one file completes it's download, the next in the queue is initiated. It also allows for the use of the "Resume Downloads" feature on the web site. We recommend the use of the Java Runtime Environment (JRE) version 1.4.2 as there is a bug, documented on the Sun site, between Verisign certificates and certain other versions of the JRE. This bug will still allow the download, but a warning will appear stating that it is not a trusted source.

    HTTP Download:

    Although the HTTP download allows for only one file to be selected for download at a time, it is a browser controlled download, and as such does not use the Java Runtime Environment or require the installation of any applets on your computer. The HTTP download uses HTTP 1.1 allowing browsers to resume an interrupted download in most cases. This method does, however, require that cookies be enabled, to transmit an encrypted hash code to the download server. Without this code, your download will fail.
     
     
    The Managed Download:

    If you wish to begin downloading multiple files at the same time, this method allows you to select as many files as you wish, begin the download, and go on to other areas of business. The process requires that a Java Applet be installed on your machine that manages the download process, so that when one file completes it's download, the next in the queue is initiated. It also allows for the use of the "Resume Downloads" feature on the web site. We recommend the use of the Java Runtime Environment (JRE) version 1.4.2 as there is a bug, documented on the Sun site, between Verisign certificates and certain other versions of the JRE. This bug will still allow the download, but a warning will appear stating that it is not a trusted source.