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Can't Edit General Section of Policy

Created: 19 Dec 2011 | 4 comments

I upgraded from PGP 3.0 to 3.2.  Now whenever I go into any policy and click on "edit" under the general section I get

"An Error Has Occurred
An unexpected error has occurred. Please check the logs for details."

I can't find anything about this in the log.  Unless the following error is related:

"validation error loading ovidprefs file /etc/ovid/prefs.xml : email-from-address is a required field. Trying to load without validation."

That's the only error I can find in the log.  This did work before the upgrade.

thanks!

Comments 4 CommentsJump to latest comment

jjpenney's picture

Are you checking the 'Administration' log for any errors?

jessicadel's picture

yeah that's where I see the prefs error which is the only error in there

Julian_M's picture

Same issue was resolved in this thread.

https://www-secure.symantec.com/connect/forums/uni...

Please mark post as solution if works

When you consider the issue resolved, please click Mark As Solution on the post that best provided the solution.
 

pgp_hdw's picture

... entering an email address inside the <boomerang> tag:

1.     Via ssh, open /etc/ovid/prefs.xml using your favorite Linux text editor.

2.     In that file, inside the <Boomerang> tag but not inside the <service-info> tag, add the following entry:

<email-from-address></email-from-address>

3.     Populate the tag with the desired email address.

4.     Save and exit the file.

5.     Restart the necessary service to implement the change by running the following command: pgpsysconf --restart pgpuniversal now

See http://www.symantec.com/business/support/index?page=content&id=TECH165598&actp=search&viewlocale=en_US&searchid=1325575547882

Hoping it works for you, too! Good luck!!! :-)