Can't get GUP to update clients
I am installing GUPs at our branches that will connect to our SEPM at our main office. I did a test in our main office with a test client and a GUP. The test appears to be working properly. Both the GUP and client system logs say “Downloaded content from GUP 10.x.x.x”, and the protection status is the current policy as the SEPM server. With the test working, I am designating a GUP at our smallest branch in the same method as the test. All clients at the branch are in their own branch group in SEPM and they are on the same /24 subnet. The GUP system logs show “Start serving as the Group Update Provider (proxy server). However, neither the clients nor the GUP show they are downloading from the GUP. The clients are not downloading updates unless manually specified from SEPM. When manually forced to update, the logs indicate they are looking to our SEPM.
As far as troubleshooting, I have looked at the following information: The GUP at the branch lists GUP:True under the client properties in SEPM. Both the branch and test GUP are listed under the globalist.xml. Both the branch office client and GUP list the MasterClientHost registry with the correct computer. Both branch computers have firewall exceptions for port 2967.
Thank you in advance for the help!