Can't get Scan Progress Dialog to show up

Hi Swaminathan,

Excellent tip!!

Keep up the good job..

Best,
Aniket

Fails for the three enabled users on this machine: Default admin, user w/ admin priv, and user w/ power user priv.  Majority of work on this system is w/ user w/ admin priv.

Not sure what I'm looking at w/ DCOM.  dcomcnfg shows DCOM is enabled.  If I look at the symantec items, they all have zero objects.  Permissions look OK to me.  Additional specifics on what I should check would be helpful.  DCOM settings have not changed since SAV v10 scan progress dialog was working.

Thanks,
Rick.

Thanks for the suggestion.

This is a peer-to-peer (workgroup) network, not active directory, etc.  Don't have a group policy in effect.  Don't see anything in the local policies that would exclude unknown processes.  Have reverted to a vanilla, typical install for SEP 11, w/ no policies other than what gets installed by default.  Do you have any explicit local policy settings I should check?

Thanks,
Rick.

Thanks for the suggestion, but the service is starting and the scans are completing.  Not seeing the Event Viewer error from the article referenced above.  The event 14 is successful, not error.

Thanks,
Rick.

Thanks.  Performed these steps as part of meeting the requirements in the 2002103013521548 document referenced above.  Checked all registry permissions for those (and other sites).  Did not see any permissions issues.   Performed the "replace permission entries on all child..." step for all anyway.  Per above reply, rebooted, and no change.

Thanks,
Rick.

Have captured a log file w/ ProcessMonitor (replacement for Regmon and Filemon), but can't figure out how to post the log file.  FYI, for a few seconds of data, it is almost 13 MB.

Rick.

http://www.2shared.com/file/8022750/b0f6086b/LOGPML.html

File will download as LOG.PML.zip
unzip to LOG.PML and open w/ ProcessMonitor.

Thanks,
Rick.

SymCorpUI.exe and SavUI.exe have the same security permissions, inherited from C:\Program Files.
Users have Read & Execute
Power Users have Modify
Admin & System have full control

Double click or running SavUI.exe in a command prompt, the program starts and immediately finishes, w/ no apparent error messages.

Thanks for looking through the logs.
Rick.

Update: 
From what I have read, I think the SymCorpUI is the client user interface.  When I double click SymCorpUI.exe, the interface shows up.  When I kill SymCorpUI.exe, the client interface goes away.  I don't find much on SavUI.exe

Update2:
Looking at home system w/ unmanaged client, SavUI.exe is the process for the scan progress dialog.  From Task Manager, when I switch to the process from the application tab scan progress dialog, it goes to the SavUI.exe process in the processes tab.

I collected a ProcessMonitor log from home system, where the scan progress dialog works, and SavUI.exe shows up, and uploaded it per above.  Link is:
http://www.2shared.com/file/8099435/3451532b/Log_2PML.html

I believe in both log files (the one that doesn't show SavUI.exe, and the one that does), I did not have the client interface up (SymCorpUI.exe), but just right clicked a file on the desktop (rktemp.csv) and selected "Scan for viruses..." just after clearing the log being collected by ProcessMonitor.  Is this not sufficient? 

Knowing very little, to me it looks like rtvscan starts, and on the one that works, somehow communicates via svchost (PIT 1372) (at 3:47:28.6666690 PM) which then starts SavUI.exe at 3:47:29.1052342 PM.  I see some vague references to COM3, but have no idea where to go from there.  The stack refers to RPC stuff (Remote Procedure Call?).

Won't get a chance to get back to this task until Tomorrow afternoon.

Will also check the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment when I can.

Thanks,
Rick.