Cant install BE2012 client

Created: 18 Dec 2012 | Updated: 04 Jan 2013 | 10 comments

manol4ik Partner Accredited

This issue has been solved. See solution.

Hi everyone,

Im trying to install a client for BE2012 via PUSH but i get the following message:

Job started     : Tuesday, December 18, 2012 1:22:51 PM
Job ended       : Tuesday, December 18, 2012 1:23:09 PM
Final error: 0x643 - Fatal error during installation.

Final error category: Other Errors
Completed status: Failed

Anyone have some idea how can i install the client?

Regards,

Alejandro

PS. A client was installed on this server, and the data i want to backup is mailboxes for exchange

Discussion Filed Under:

Backup and Recovery, Backup Exec, Agents, Backing Up, Basics, Best Practice, Compatibility, Troubleshooting, Uninstall

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manol4ik Partner Accredited

Cant install BE2012 client - Comment:18 Dec 2012 : Link

I copied the RAWS to the client but i got the following message

12-18-2012,13:44:21 : Action 13:44:21: InstallServices. Installing new services

12-18-2012,13:44:21 : Service:

+ 12-18-2012,13:44:21 : FATAL ERROR: Error 1923.Service Backup Exec Error Recording Service (bedbg) could not be installed. Verify that you have sufficient privileges to install system services.

12-18-2012,13:44:21 : Threw Exception: The value of argument 'buttons' (514) is invalid for Enum type 'MessageBoxButtons'. Parameter name: buttons

12-18-2012,13:44:21 : Service:

+ 12-18-2012,13:44:21 : FATAL ERROR: Error 1923.Service Backup Exec PureDisk Filesystem Service (PDVFSService) could not be installed. Verify that you have sufficient privileges to install system services.

12-18-2012,13:44:21 : Threw Exception: The value of argument 'buttons' (514) is invalid for Enum type 'MessageBoxButtons'. Parameter name: buttons

12-18-2012,13:44:21 : Action 13:44:21: RAWSAMD64_ConfigRAWS.

12-18-2012,13:44:21 : __stdcall RAWSX64_ConfigRAWS

12-18-2012,13:44:21 : CRANTOperations::DisableCancelButton

12-18-2012,13:44:21 : CRANTOperations::RANT_InstallService

12-18-2012,13:44:21 : C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe

12-18-2012,13:44:21 : Installing RAWS Service returned: 1603

+ 12-18-2012,13:44:21 : V-225-145: Error installing RAWSx64 service ***To search for information about this error, click here

lmosla Symantec Employee

Cant install BE2012 client - Comment:18 Dec 2012 : Link

When you copy the RAWS folder to the Remote server right click on the .exe and run as an Administrator

also stop any antivirus that is running then run the install

Nitin_P Symantec Employee

Cant install BE2012 client - Comment:18 Dec 2012 : Link

Hi , manol4ik

It sounds like a permission issue. As suggested before , please try to run the program as an administrator. If possible , try to login as a local admin on remote machine and then try the install. Even though the account might have local admin group privilages , logging in as a local admin explicitely makes a difference.

If this response answers your query, do mark it as a solution

manol4ik Partner Accredited

Cant install BE2012 client - Comment:18 Dec 2012 : Link

i will try the issue with the antivirus, on that server its installed mcafee, so it might be blocking something, but i must recall that on the server the client was installed, I just want to reinstall the client.

Thanks for the help

Backup_Exec Symantec Employee Accredited

Cant install BE2012 client - Comment:18 Dec 2012 : Link

Please follow the steps given in the link below to resolve the issue

http://www.symantec.com/docs/TECH135837

Also y going to services for windows disable the Mcafee service till the time remote agent is not installed to isolate it from this

Hope that helps

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

manol4ik Partner Accredited

Cant install BE2012 client - Comment:03 Jan 2013 : Link

Hi Sameer,

You know that I have the problem trying to install any BE client on the network

Thanks

manol4ik Partner Accredited

Cant install BE2012 client - Comment:28 Dec 2012 : Link

Hi everyone!

I tryed the steps that where given in the previus comment with no success i got the following message:

failed to create remote process VxPushRA\RAWSX64\strpimon.exe with error code 1603 (when im trying to install via push)

and when the installation goes from the client it goes to a moment when the script do a rollback

thanks for the help

pkh Trusted Advisor

Cant install BE2012 client - Comment:28 Dec 2012 : Link

Don't push out your agent. As suggested previously, copy the RAWS directory to the remote server and then install the agent from there.

Nitin_P Symantec Employee Accredited

Cant install BE2012 client - Comment:03 Jan 2013 : Link

Hi manol4ik ,

As suggested before , while installing it locally , did you try to login as a local admin account. Again , this has resolved issues when you are logged in as a local administrator account [ not the account that has local admin privilages , but the local admin itself ] .

Please let us know the status of this installation using local admin account and collect event log from specific time accordingly.

If this response answers your query, do mark it as a solution

manol4ik Partner Accredited

Cant install BE2012 client - Comment:04 Jan 2013 : Link

Hi everyone,

Thanks for the help that everyone provide, the problem was that some process from Mcafee was bloking the install, i stoped the processes when i tryed, also stop the services, but didnt work, then I uninstalled the client for Mcafee and run the local install on the server and worked just fine, also did the same thing for another server using push install and also work well.

thanks for all your help solving this issue

Alejandro

SOLUTION

Cant install BE2012 client

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