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cant install DLP agent altiris error

Created: 12 Jul 2013 • Updated: 09 Feb 2014 | 4 comments
This issue has been solved. See solution.

I am trying to install DLP agent but in final installation fininshing i can see the attached error and cant install agent an dnot showing on DLP console;

see image below

Operating Systems:

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yang_zhang's picture

I think you need to install the DLP agent by right click the installation package and choose Run As Administrator.

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Santosh Mistry's picture


first try to remove Altiris agent and restart the machine and ireinstall DLP agent .chcek as in error there is something related to altiris issue.

Sachin Sawant's picture

please check altiris services is available or not...

I think Altiris agent is not remove properly.

kishorilal1986's picture

Hi Salim,

Remove Altiris agent completely clean with manual registry entries and also remove DLP agent with X86/64cleanAgent.exe. Try to trace registry enteies of the same. If possible take help of Process monitor and Revo uninstaller. 

Restart the machine and try to install if still problem persist create Symantec support ticket for the same.