Video Screencast Help

Can`t install Mobile Manager (errors in installation manager)

Created: 27 Feb 2013 | 8 comments

Hello.

I would like to try Mobile Management, but it is impossible to install it. Installation Manager startup produces heaps of errors and does not install the product.
 
Is there a separate installation package for Mobile Management or me not to use this product?))
Operating Systems:

Comments 8 CommentsJump to latest comment

andykn101's picture

You should fix the SIM errors. These will probably stop Mobile Management install anyway.

What errors are there?

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Oskaria's picture
The first time you launch SIM offers to update the list of products. But for some reason there is no update and SIM outputs "List is not correct, select the action" and offers three choices: to try again, try again with a different file, or use the file from cache. Choosing either option I get this error and selecting the option.
 
If, however, the SIM is launched, but the menu is only active link "Create an installation package." Yes, SIM collects a *.exe file, but a 99.99% error "The package can not be built."
 
But if I were on some unique position of the stars, SIM still collects the installation package, then when you try to install Mobile Management of this package - after reinstalling everything starts anew SIM (SIM reinstall itself).
 
Screenshot: http://screencast.com/t/wpHGXCYy
 
All installation path contain only English letters, operation system: Windows 7 x64.
mclemson's picture

I'd recommend installing this on Windows Server 2008 R2, which is the supported OS to install the Symantec Management Platform and Mobile Management Solution.  Once you do this, the other options in SIM will not be greyed out and you'll be able to install directly to the server.

If you aren't already an Altiris customer, you should also consider an evaluation of Symantec App Center.  There's less infrastructure required compared to Mobile Management Solution.  The requirements are different (Linux), but you may want to evaluate with Symantec or with a partner since it requires some knowledge of XCode.  (Being a partner, feel free to reach out to me if you need a hand with finding the right resource to start up an evaluation.)

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Oskaria's picture

SQL Server 2008 was installed automatically when you install the SIM. I do not want to change the OS on a heap of reasons, one of which - no license))

I read about APP Center and I still want to try first is to work with-Mobile Management.
andykn101's picture

Mobile Management Suite running on Symantec Management Platform (Notification Server) will only run on R2 of Windows Server 2008. The SQL requirements are more flexible.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Oskaria's picture

Hmm.. Well, I try install it in Win Server 2008 (panic!), and reported the results of this... action))

andykn101's picture

Must be R2 of Windows 2008 Server.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

ahburner's picture

A supported production environment is described in the Symantec Implementation Guide:

http://www.symantec.com/docs/DOC6049

For security and resource reasons, having the SQL DB on the same box as the SMP is not recommended for a production environment.

Adam Burner
Backline Support Engineer
Mobile Management Suite
Symantec Corporation