I'm trying to install SAV 10.1.9.9000 on a W2K3 SP2 server with security overlay. The install looks like it is almost done and then rolls back.
Here's what I'm getting in the log file:
VDefHlpr: Virus definitions temp directory removed C:\TEMP\MWPWKTNR\VIRDEF\
VDefHlpr: Successfully registered application ID DEFWATCH_10.
VDefHlpr: Successfully registered application ID NAVCORP_70.
VDefHlpr: Successfully registered application ID NAVCORP_70_2.
SAVINST: SetServiceRecovery starting...
SAVINST: RTVScan recovery options set successfully.
1: SNDLOG 2: Redirins.dll: Can't open IAM, ProductCode registry value.
1: SNDLOG 2: Redirins.dll: Failed to locate Internet Security InstalledApp
VDefHlpr: MSIInstallMSFT_RT_71_DLL - szTempFolder C:\TEMP\
VDefHlpr: szVDEFHUB_ZIP_TARGET - delete from C:\TEMP\vdefhub.zip failure
SAVINST: Unable to delete 'DeleteFlag' value for SymEvent services key
MSIRESULT PASS - CcSetMgrStart: Started Settings Manager:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == '':
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == 'C:\TEMP\CCI1C.tmp':
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Parsing data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: End Initialization:
MSIASSERT - WriteCcSettingsTables: Failed to create settings manager. bSettingsMgrActive=1, symRes=0x80010303, pTemp=0x00000000:
MSIRESULT !!FAILED!! - WriteCcSettingsTables: End WriteCcSettingsTables:
Action ended 12:33:12: InstallFinalize. Return value 3.
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == 'C:\TEMP\CCI1D.tmp':
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Parsing data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: End Initialization:
MSIASSERT - DeleteCcSettingsTables: Failed to create settings manager. bSettingsMgrActive=1, symRes=0x80010303, pTemp=0x00000000:
MSIASSERT - DeleteCcSettingsTables: Why I fail??:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == '':
MSIRESULT PASS - WriteCcSettingsTables: End WriteCcSettingsTables:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == '':
MSIRESULT PASS - WriteCcSettingsTables: End WriteCcSettingsTables:
StopService: Unable to stop service 'ccSetMgr', error 1051
VDefHlpr: WARNING: error occured removing virus definitions application ID NAV95_50_NAVW
VDefHlpr: WARNING: error occured removing virus definitions application ID NAV95_50_AP1
VDefHlpr: WARNING: error occured removing virus definitions application ID NAV95_50_AP2
VDefHlpr: WARNING: error occured removing virus definitions application ID NAV_50_QUAR
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == 'C:\TEMP\CCI1A.tmp':
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Parsing data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: End Initialization:
MSIRESULT PASS - UninstallRegInstApps: RegArchive.Init. Size=2:
SAVINST: CustomActionData=C:\WINDOWS\system32\
SAVINST: C:\WINDOWS\SYSTEM32\CBA.DLL
SAVINST: C:\WINDOWS\SYSTEM32\LOC32VC0.DLL
SAVINST: C:\WINDOWS\SYSTEM32\MSGSYS.DLL
SAVINST: C:\WINDOWS\SYSTEM32\NTS.DLL
SAVINST: C:\WINDOWS\SYSTEM32\PDS.DLL
unregBBDriver: called
unregBBDriver: exiting
<Func Name='Wdsfpca_DoUnRegisterTypeLib'>
<Func Name='DoRegisterTypeLib'>
PerformTypeLib Name: 'msxml3.dll' LibDir: 'C:\WINDOWS\system32\' HelpDir: 'C:\WINDOWS\system32\'
PerformTypeLib returned ERROR_SUCCESS with the function code 0x0.
<EndFunc Name='DoRegisterTypeLib' Return='0' GetLastError='0'>
<EndFunc Name='Wdsfpca_DoUnRegisterTypeLib' Return='0' GetLastError='0'>
MSIRESULT PASS - RemoveCcSettingsFiles: Preparing to delete ccSettings files:
DAT path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat'
BAK path='C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.bak':
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall_Rol: Could not open key. Error:2:
1: SNDLOG 2: Redirins.dll: Restore Dependencies
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Start Initialization:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: Getting custom action data:
MSIRESULT PASS - MsiHelper::CMsiDefRegArchive::Init: szFileName == '':
MSIRESULT PASS - WriteCcSettingsTables: End WriteCcSettingsTables:
undeleteUMS: called
undeleteUMS: OpenService() FAILED with error 1060
undeleteUMS: exiting
InstSymProtect::cleanupFolder() -> called
DeleteFolderIfNoFileExists: Driver file is not present.
InstSymProtect::DeleteFolder() -> ShellExecuteEx succeeded: executed command line /C rmdir /S /Q SPBBC with parentDir=C:\Program Files\Common Files\Symantec Shared\
cleanupFolder: exiting
Action ended 12:33:19: INSTALL. Return value 3.
Action ended 12:33:19: ExecuteAction. Return value 3.
Action start 12:33:19: SetupCompleteError.
Action ended 12:33:26: SetupCompleteError. Return value 2.
Action ended 12:33:26: INSTALL. Return value 3.
=== Logging stopped: 10/15/2010 12:33:26 ===
MSI (c) (58:68) [12:33:26:453]: Product: Symantec AntiVirus -- Installation operation failed.