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Can't install SEP 12 for XP.Error 2343. Specified path is empty.

Created: 23 Oct 2011 • Updated: 25 Oct 2011 | 3 comments
This issue has been solved. See solution.

Hi all,

Last time I have installed SEP 11.Now I would like to upgraded SEP to version 12. I have used CleanWipe tool for uninstalling the SEP 11. Howerver, I can't install SEP 12,it appears the error box " Error 2343. Specified path is empty ". I try many time but I still get this error.

Any help?

thanks in advance.

Vuong

Comments 3 CommentsJump to latest comment

Optimus.prime's picture

Hi,

Use the Windows Cleanup Utility can resolve this issue

 

1. download and install Windwos Cleanup Utility

2. Run Windows Cleanup utility

3. find the Symantec Endpoint Protection and select remove

4. re-install SEP Client

Here is the link :

http://support.microsoft.com/mats/Program_Install_and_Uninstall

SOLUTION
Vikram Kumar-SAV to SEP's picture

Can you post the install log

%temp%\SEP_INST.log

or open this log and copy 10-15 lines above first "return value 3" and paste it over here.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

smnet-vuong's picture

Hi Optimus.prime,

Thanks for your support. Now It's working well.

Vuong